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Skills

  • Problem resolution
  • Handling of high-altitude medical issues
  • Operational efficiency improvements
  • Advanced first aid and CPR
  • Conflict resolution with resort guests
  • Team building
  • Project organization
  • Standard equipment
  • First Aid/CPR
  • Emergency medical responder certification

Work Experiences

  • Ensured that staff members complied with regulatory requirements and led safety training to improve lifesaving skills.
  • Reiterated water safety practices and lifesaving measures, including cross-functional collaboration in every class to prevent accidents.
  • Assessed post-avalanche slope stability.
  • Kept rescue equipment in good working order by inspecting it and performing basic repairs.
  • Kept track of students' progress and provided constructive feedback on skills that needed to be improved.
  • Warned patrons about unsafe or hazardous method conditions and suggested alternative activities during closures.
  • Administered first aid and emergency medical care, stabilizing patients in critical outdoor conditions until transferred to medical personnel.
  • Observed recreational users in order to spot potential safety issues and prevent repeat offenses.
  • Used project management to solve framework and process problems, escalating procedure issues to the supervisor.
  • Assisted in heli-rescue operations.

Summaries

  • Achieved a 42% year-over-year reduction in injuries.
  • Practical Professional Ski Patrol with sharp supervisory and cross-functional collaboration skills.
  • Lean certified
  • Experienced Professional Ski Patrol with success in driving innovation and early adoption of emerging technologies and platforms.
  • Costs were consistently reduced while profits were increased.
  • Individual who is safety-conscious and has been trained to follow emergency procedures and provide patrons with consistent, clear instructions.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Dedicated to increasing water safety in and around large bodies of water.
  • Provided helpful advice and instruction to patrons of all ages on how to gain confidence and strength in the water.
  • Engaging Professional Ski Patrol promoting 11 years of experience in swimming instruction.

Accomplishments

  • Mentored 11 new hires each season, ensuring all ski patrollers were proficient in using avalanche transceivers and assessing high-risk areas.
  • Executed emergency rescue procedures within 15 minutes, leading to the safe evacuation of 18+ skiers during high-risk storm conditions.
  • Researched and piloted the use of HubSpot for avalanche prediction, reducing risky trail access by 76% through better-informed decisions.
  • Resolved product issue through consumer testing.
  • Supported lift evacuation drills with operations, cutting evacuation times from process to procedure, achieving faster and safer guest recovery.
  • Led a mountain rescue team of 3 patrollers during a multi-person avalanche, evacuating and stabilizing 5 skiers within 15 hours.
  • Reviewed and revised mountain safety plans, increasing overall guest safety awareness and helping the resort achieve a OSHA, boosting its credibility.
  • Developed an internal training program for the proper use of winter survival gear, enhancing the preparedness of 17 patrollers by over 42%.
  • Developed and introduced a comprehensive hill safety inspection checklist, reducing dangerous incidents during the first month of each ski season by 63%.
  • Improved communication protocol between ski patrol, guest services, and rescue teams by introducing new technology, leading to a response time reduction of 49%.

Affiliations

  • United States Forest Service (USFS) - Public Safety Liaison
  • American Marketing Association
  • National Ski Patrol (NSP) Certification
  • Cross-Border Ski Patrol Operations Network - Participant 2024
  • National Outdoor Leadership School (NOLS) - Outdoor Educator
  • Rotary International
  • Phoenix Avalanche Information Center - Avalanche Professional Member
  • Ski Area Management Association (SAMA) - Training Program Participant
  • Association for Computing Machinery
  • Society for Wilderness Medicine - Advanced First Aid Responder

Certifications

  • Google Certified Professional Cloud Architect
  • Backcountry Search and Rescue Certification
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Snow Science and Avalanche Dynamics method Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Outdoor Leadership Certification through Cedar Works
  • Avalanche Safety Course (AIARE Level 2)
  • Ski Patrol Mountain Operations Supervisor Training
  • Mountain Travel and Rescue Level 1 (MTR 1)

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