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Skills

  • Employee mentoring
  • Personal service experience
  • Wine pairings
  • Manual pallet jack operation
  • Produce knowledge
  • Inventory control
  • Prompt table clearance
  • Service-oriented mindset
  • Purchasing
  • Outgoing personality

Work Experiences

  • Was in charge of product packaging and labeling.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines.
  • Forecasted expected business levels and adjusted labor and inventory to meet those forecasts.
  • Unloading trailers, receiving merchandise, verifying orders, and breaking down produce loads were all things I did.
  • Promoted items on beverage lists and restaurant specials.
  • Kept a high level of cleanliness and sanitation.
  • Returned to the store with empty carts in hand.
  • Provided excellent service by creating a warm and welcoming environment.

Summaries

  • Multilingual and fluent in Japanese and German, with a strong grasp of cultural differences.
  • Strategic thinker with expertise in team leadership.
  • Professional with 5 years of experience in the Food and Beverage sector.
  • Dedicated Certified Shift Manager with 2 years of experience in high-volume operations management.
  • With over 16 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.
  • Certified Shift Manager is a hardworking and dependable Certified Shift Manager who excels at risk assessment and performance reporting.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Dedicated to providing high-quality services and products.
  • Certified Shift Manager is a focused and diligent Certified Shift Manager with over 11 years of experience in maintaining smooth business operations.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Led a recruitment drive that increased qualified candidate applications by 79% and reduced the time-to-hire for key roles by 11 days.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Created a training program for shift supervisors, resulting in a 16% reduction in training time and a consistently high retention rate for new hires.
  • Enhanced employee retention by 27% by introducing an onboarding experience that emphasized engagement, inclusion, and hands-on mentoring.
  • Recognized for outstanding customer service.
  • Won “system” Award for method.
  • Utilized point-of-sale data analysis to refine promotional offerings, which resulted in 49% higher average order value over one year.
  • Conducted team huddles and performance assessments, leading to a measurable 42% increase in team productivity over 7 months.
  • Collaborated on the redesign of the shift management protocol, decreasing closing time by 12 minutes per day and improving overall workflow.
  • Reduced vendor restocking discrepancies by 45% through the implementation of a detailed inventory auditing process.

Affiliations

  • Member and Peer Reviewer, Hospitality Financial and Technology Professionals (HFTP)
  • Certified in Crisis Management for Hospitality Industry Leaders (2021)
  • Completed Advanced Training in Problem Solving and Conflict Resolution Methods (!2015)
  • Attendee, National Customer Service Association's Annual Conference
  • Certified in Food Safety and Hygiene Practices from program
  • Member, International Food and Beverage Management Association (IFBMA)
  • Member, Restaurant Chain Managers' Association (Chicago)
  • Completed Online Training, POS Systems Management (ServiceNow)
  • Member, Society for Human Resource Management (SHRM) to improve staff management skills
  • Participant, Corporate Leadership Development Program (2022)

Certifications

  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Certified Team Leader (CTL) by Ironclad Systems
  • Certified Protection Officer (CPO)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • AIB International Certified in Food Safety and Hygiene
  • Certified Shift Supervisor by Beacon Labs
  • Certified Professional in Customer Experience (CPCE)
  • Certified Food Protection Manager (CFPM) by North Carolina
  • Inventory and Resources Optimization Certificate - Northwind

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