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Skills

  • Process improvement
  • Pricing tool development
  • Hardware evaluation
  • Food preparation
  • User interface understanding
  • Supervision
  • Problem resolution
  • Public speaking
  • Project organization
  • Customer service

Work Experiences

  • Started it.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Sought advice.
  • Kept work areas in patient rooms clean, neat, and sterilized appropriately to meet any demand.
  • Quickly identified problems and alerted Physician Office Assistant to any potential project delays.
  • Had planned ahead.
  • Used therapeutic interventions like procedure and process to address acute issues.
  • On-site training was provided by me.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.

Summaries

  • Program and system are examples of abilities.
  • Customer service specialist with 11 years of metric experience who is dedicated and detail-oriented.
  • Service-driven
  • Ambitious
  • Versatile
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Adaptable, tenacious, and capable project manager with over 3 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Deadline-driven
  • Dependable
  • Innovative

Accomplishments

  • Led patient outreach initiatives to confirm upcoming appointments, which reduced last-minute cancellations by 46%.
  • Used medical terminology knowledge to ensure adherence to proper coding in physician transcriptions, reducing billing errors by 18%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 15 in the development of system.
  • Developed an intricate appointment reminder system, improving patient attendance resulting in a 72% drop in no-show rates over three years.
  • Implemented a new filing procedure that reduced administrative time for record retrieval by 50%, allowing staff to focus on more patient-centric tasks.
  • Reduced claims rejections from insurance companies by 79% by improving accuracy in data entry and streamlining the billing process.
  • Increased sales 17% over 18 months.
  • Coordinated with insurance companies to resolve billing disputes, achieving a resolution rate of 38% within 2 days.
  • Accurately transcribed over 4 physician notes into patient electronic health records, ensuring compliance with insurance claims requirements.

Affiliations

  • International Council of Nurses
  • International Association of Administrative Professionals
  • American Hospital Association (AHA)
  • Electronic Medical Record (EMR) System Expertise Tableau
  • Society of Human Resource Management
  • Certified Health Insurance Specialist (CHIS)
  • Member of National Association of Medical Office Managers (NAMOM)
  • Jaycees
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Healthcare Data Privacy and Security Compliance Certification from American Health Information Management Association (AHIMA)
  • Certified Medical Administrative Assistant (CMAA) by program
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Apple Certified Associate (ACA)
  • Certified Medical Office Manager (CMOM) from Practice Management Institute (PMI)
  • Certified Surgical Technician (CST) from National Board of Surgical Technology and Surgical Assisting (NBSTSA) for assisting in procedures
  • Certified Public Accountant (CPA)
  • Certified Specialist in Healthcare Access (CSHA) from American Association of Healthcare Administrative Management (AAHAM)

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