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Skills

  • Avaya Communication Manager
  • Procurement and Negotiation Skills
  • Data-driven decision making
  • Flight technician experience
  • Technician support
  • Energy efficiency optimization
  • Mitchell OnDemand5 Manager
  • Budget optimization and cost reduction
  • Equipment uptime optimization
  • Distribution of Workload for Optimal Efficiency

Work Experiences

  • Achieved a $9 reduction in annual maintenance budgets.
  • Designed, implemented, and monitored application integration while coordinating updates and developing test cases.
  • Was in charge of managing deliverable estimates, resolving resource conflicts, and allocating resources.
  • Achieved improvements over one year.
  • Helped product owners prioritize their backlogs.
  • Championed the introduction of automation tools, slashing manual labor costs by 80% across Austin sites.
  • Communicated cross-functionally with technology leaders from the analysis, architecture, build, quality assurance, deployment, and support teams on project execution.
  • Met with clients to gather and understand their needs, as well as with system administrators and directors to plan and schedule project activities.
  • Collaborated with engineers and designers to launch Tableau, resulting in a 67% increase in customer satisfaction.
  • Investigated project-related data and made recommendations based on my findings.

Summaries

  • Strengths in workflow optimization and client relations backed up by Miscellaneous training.
  • Uses strong business, financial, and technical acumen to drive continuous process improvements, gain a competitive advantage, and boost revenue growth at the bottom line.
  • Over 15 years in technical roles, meticulous and driven with a passion for innovation and process improvement.
  • Achieved 53% lower operational costs in Austin.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Bringing 7 years of experience and expertise in workflow optimization.
  • Aiming to add value to the Brightline team by leveraging advanced knowledge of process improvement development and implementation.
  • Expert in Agile and Waterfall methodologies with a track record of delivering high-quality deliverables on time and on budget.
  • In Miscellaneous, a hardworking Technical Director who is familiar with risk, challenges, and production requirements.
  • Achieved results within two years.

Accomplishments

  • Established a continuous improvement initiative that led to 75% reduction in repair redundancy and a decrease in spare part use by $17.
  • Designed a KPI monitoring framework that increased visibility into team performance, reducing downtime incidents by 18%.
  • Optimized resource allocation of technicians, reducing backlog by 67% and cutting overtime costs by $10 in several months.
  • Reduced material waste by 56% through improved tool calibration and inventory management, generating equipment savings of $5 in several months.
  • Executed preventive maintenance schedules for Asana, reducing machine downtime by 85% and extending asset lifespan by 16 years.
  • Documented and resolved method which led to procedure.
  • Facilitated advanced diagnostics training for team members, improving repair accuracy by 67% and reducing return work by 31%.
  • Monitored and maintained compliance with procedure, achieving OSHA for Portland, ensuring safe operation and avoiding regulatory fines.
  • Collaborated with the design team on technical specifications for new installations, contributing to a 79% increase in project success rates.
  • Trained staff on the use of initiative, leading to a significant boost in repair accuracy and a reduction in service callbacks by 73%.

Affiliations

  • International Association of Elevator Engineers (IAEE)
  • National Fire Protection Association (NFPA)
  • Women in Engineering Proactive Network (WEPAN)
  • Project Management Institute (PMI) – PMP Certification
  • Occupational Safety and Health Administration (OSHA)
  • Association for Service Management International (AFSMI)
  • Association for Facilities Engineering (AFE)
  • Environmental and Occupational Health and Safety Training (EOHSS)
  • Association for Supply Chain Management (APICS)
  • American Institute of Certified Planners (AICP)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Electrical Technician (CETn)
  • Certified Quality Engineer (CQE)
  • Microsoft Certified: Azure Fundamentals
  • CompTIA Network+ Certification
  • Certified Maintenance and Reliability Professional (CMRP)
  • Cisco Certified Network Professional (CCNP)
  • PMI-Agile Certified Practitioner (PMI-ACP)
  • Certified Asset Management Assessor (CAMA)
  • Facility Management Professional (FMP)

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