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Skills

  • Team building
  • Communications
  • Loss prevention strategies
  • To-go order preparation
  • Process improvement
  • Table setting
  • MS Office
  • Supervision
  • Cross-departmental coordination
  • Bill computation

Work Experiences

  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 14%.
  • Collaborated with housekeeping to coordinate minibar restock times, reducing service interruptions and increasing operational efficiency.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with management on eco-friendly minibar solutions.
  • Achieved Top Performer for perfect service refill times.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.

Summaries

  • Achieved a perfect audit score for 9 months.
  • Contributed to overall revenue growth.
  • Certified professional in food and beverage safety.
  • Achieved 25% better guest engagement.
  • Certified in food and beverage sanitation standards, ensuring compliance with health regulations and positively impacting guest safety. Recognized for consistently achieving high audit scores on cleanliness.
  • Contributed to the hotel's sustainability goals.
  • Coordinated with housekeeping.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Achieved a revenue increase of $18 within 18 months.
  • Customer experience is known to be enhanced by this dynamic presence.

Accomplishments

  • Transitioned the minibar auditing process to a digital platform, cutting down auditing time by 12%.
  • Managed minibar operations across 12 guest rooms, maintaining accurate inventory levels and ensuring timely restocking.
  • Collaborated with the hotel management on implementing a minibar audit system that reduced errors by 44%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved 17 guest complaints related to minibar services, maintaining a high level of guest satisfaction and service recovery.
  • Reduced minibar restock time per shift by implementing a more efficient team distribution method, enhancing staff productivity.
  • Collaborated with housekeeping and room service teams to ensure minibar restocks were seamlessly integrated into the daily cleaning schedules.
  • Contributed to a 17% increase in guest satisfaction ratings related to minibar service.
  • Achieved a 26% reduction in minibar stock loss through thorough daily audits and adherence to inventory procedures.
  • Leveraged problem-solving skills to address guest issues with minibars, achieving positive feedback in 4 post-stay surveys.

Affiliations

  • Certified Hospitality Facilities Executive (CHFE)
  • Eco-friendly Hospitality Association
  • North American Association of Food Equipment Manufacturers (NAFEM)
  • Society of Women Engineers
  • Freemason
  • Jaycees
  • Recipient of Boston Food Hygiene and Sanitation Award for 2015
  • Institute of Hospitality
  • Association of Information Technology Professionals
  • National Hospitality Institute Certification

Certifications

  • Apple Certified Associate (ACA)
  • Certified Hospitality Administrator (CHA)
  • Certified Public Accountant (CPA)
  • Allergen Awareness Certification
  • Certified Food Safety Manager (ServSafe)
  • CompTIA A+ Technician
  • Certified Hospitality Trainer (CHT)
  • Certified Professional in Food Safety (CP-FS)
  • Barista Certification – Advanced Hospitality Skills
  • Food and Beverage Management Certification

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