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Skills

First Aid/CPR
Food tray carrying
Budgets
Team building
Operational improvement
Table setting
Organization
Food spoilage prevention
Time management
Bill computation

Work Experiences

Addressed issues promptly.
Took credit card, cash, and gift certificate payments and gave cash transactions change.
Applied a guest-centric approach to minibar service, consistently delivering a tailored in-room experience in luxury standard properties.
Collaborated on minibar product promotions.
Evaluated a 11 square-foot restaurant and lounge according to state and federal cleanliness standards.
Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
Achieved results over a several months.
Had an excellent attendance record and was always on time for work.
Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
Transported Workday to 18 months customer locations.

Summaries

Achieved high audit scores on cleanliness.
Accomplished Mini Bar Attendant known for collaborating with management to introduce eco-friendly minibar initiatives. Successfully cut plastic waste by 34%, contributing to the hotel's sustainability goals.
Certified professional in food and beverage safety.
Contributed to overall revenue growth.
Awarded Outstanding Service Award for superior work during high-occupancy periods.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Mini Bar Attendant with over 3 years of standard and initiative service experience.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
At metric restaurant, creative floor leader with 4 years of experience serving 12 dinner guests.

Accomplishments

Monitored the consumption of minibar items, predicting high-demand periods, and adjusting restocking orders accordingly.
Collaborated with housekeeping and room service teams to ensure minibar restocks were seamlessly integrated into the daily cleaning schedules.
Decreased minibar item shrinkage by 51% by executing more efficient restocking and auditing practices.
Developed a process for tracking minibar items that resulted in a streamlined restocking procedure, reducing refill time by 15 minutes.
Collaborated with team of 9 in the development of framework.
Transitioned the minibar auditing process to a digital platform, cutting down auditing time by 12%.
Negotiated with suppliers to obtain high-quality merchandise at reduced costs, contributing to the department's 46% savings goal.
Documented and resolved framework which led to method.
Contributed to a 17% increase in guest satisfaction ratings related to minibar service.
Trained new minibar attendants, ensuring consistent adherence to hotel policies and best practices for guest interactions.

Affiliations

International Council of Nurses
Certified Hospitality Accountant Executive (CHAE)
Institute of Hospitality
Society for Hospitality and Foodservice Management
National Restaurant Association (NRA)
Certified Guest Service Professional (CGSP), AHLEI
International Executive Housekeepers Association (IEHA)
Hotel Operations Managers Association
Association of Information Technology Professionals
Green Lodging Certification programs

Certifications

Digital and Social Media Marketing for Hospitality Certification
Certified Food Safety Manager (ServSafe)
Barista Certification – Advanced Hospitality Skills
Cisco Certified Internetwork Expert (CCIE)
CompTIA Security+
Alcohol Awareness Training Certification Raleigh
Certified Hotel Industry Analyst (CHIA)
Level 1 Wine & Spirit Education Trust (WSET) Award in Wines
Customer Service Excellence Certification
Certified Business Analysis Professional (CBAP)

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