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Skills

  • Relationship development
  • Inventory organization and control
  • Crisis management
  • First Aid/CPR
  • Operational improvement
  • Social media content creation
  • Business operations
  • Customer service and phone etiquette
  • Database management (metric)
  • Data analysis and reporting

Work Experiences

  • ServiceNow was delivered to customer locations by me.
  • Assisted in onboarding new software.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved timely delivery by 85%.
  • Replenished office supplies and ensured that each room was patient-ready to ensure smooth operations.
  • Assisted in the creation of system procedures.
  • Collaborated with other volunteers to distribute 3 food packages to underprivileged families in Phoenix.
  • Assisted in organizing over 2 beach clean-up events, which resulted in the removal of 9 tons of trash from local shores.
  • Collaborated with team on a holiday gift drive.
  • Assisted in coordinating community outreach programs.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Aided in securing $14 in grant funding.
  • Achieved a 85%-improvement in response times over 6 months.
  • Workday and Asana experts with exceptional interpersonal skills.
  • Adaptable Voluntary Assistant with a background in training and mentoring new volunteers, leading to a more efficient and confident volunteer team, aligned with compliance standards.
  • Experienced in evaluating patients and making diagnoses based on physical examinations and laboratory tests.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Vendor management in metric settings and stakeholder engagement in workflow optimization settings.
  • Voluntary Assistant with performance reporting and risk assessment abilities.

Accomplishments

  • Organized and led weekly volunteer discussions, providing solutions and suggestions that improved overall engagement by 62%.
  • Worked alongside department heads to streamline volunteer scheduling, improving resource allocation and reducing staffing shortages by 69%.
  • Collaborated with community leaders to organize a health campaign reaching over 4 households, significantly increasing local awareness.
  • Managed fundraising initiatives that helped secure $14 in donations, surpassing the set target by 45%.
  • Coordinated volunteer assignments and shifts for a large-scale event with over 14 attendees, ensuring efficient use of personnel and resources.
  • Helped improve internal communication between volunteers and staff via the implementation of a new reporting tool, increasing response time by 63%.
  • Facilitated new volunteer orientation, enhancing program participation, and raising retention rates by 21% within the organization.
  • Led the creation of monthly email newsletters, contributing to a year-over-year increase of 66% in open and click-through rates.
  • Created and implemented a social media strategy that increased engagement across platforms by 17% within the first 12 months.
  • Provided thorough data entry and record maintenance for Lakeside Partners, reducing administrative errors by 40%.

Affiliations

  • Ally, Association for Leaders in Volunteer Engagement (AL!VE)
  • Member, International Volunteer Programs Association (IVPA)
  • Project Leader, Meridian's Volunteer Appreciation Week - 2023
  • Coordinator, Local Community Service Initiative in Raleigh - 2020
  • Member, National Association of Volunteer Programs in Local Government (NAVPLG)
  • Facilitator, Workshop on Stress Management for Volunteers, Seattle, 2019
  • Volunteer Program Coordinator at Local Food Bank - Denver 2017
  • Participant, Donation Processing and Reporting Workshop by Harbor & Co., 2022
  • Active Member, United Way Volunteer Advisory Council, Raleigh
  • Alumni, framework Non-Profit Leadership Development Program - 2015

Certifications

  • Certified in Volunteer Administration (CVA) - Beacon Labs, 2020
  • Google Certified Professional Cloud Architect
  • Certificate in Social Services and Volunteering - Brightline, 2019
  • ServSafe
  • Volunteer Management Certificate - Vantage, 2015
  • Community Outreach and Advocacy Certificate - Cedar Works, 2019
  • Community Organizing and Leadership Certificate - standard, 2022
  • Salesforce
  • Certified Nonprofit Professional (CNP) - Northwind, 2018
  • Apple Certified Associate (ACA)

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