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Skills

  • Organizational skills
  • Safety and security enforcement
  • Relationship development
  • Workplace safety enforcement
  • Crisis intervention training
  • Customer service
  • First Aid/CPR
  • Project organization
  • Conflict resolution skills
  • Operational improvement

Work Experiences

  • Answered 10 calls per three years to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Built effective communication channels with correctional units.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Actively supported successful contraband investigations, identifying and confiscating illegal items on 16 occasions.
  • Achieved a 2015 year audit score increase.
  • Checked for potential hazards in the facility's plumbing, outside areas, locks, and cells.
  • Was in charge of 4 inmates who were housed in a procedure security unit.
  • Assured consistency and fairness.
  • Achieved zero staff injuries.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Correctional Officer with 12 years of experience maintaining safety and order in high-volume correctional facilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Military industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted operational efficiency.
  • Accomplished Corrections Corporal.
  • Conducted consistent inmate headcounts.
  • Conducted headcounts.
  • Corrections Corporal is a resourceful and dedicated Corrections Corporal with experience in motivational leadership, training, and employee supervision.
  • With sound judgment and reasoned thinking demonstrated over a 10-year industry history, handles difficult inmates and high-pressure situations.

Accomplishments

  • Facilitated mobile situational awareness training programs that minimized the average response time to critical incidents by 27% minutes.
  • Streamlined inmate intake processing, decreasing overall queue wait times by 27% and improving facility flow.
  • Actively participated in rehabilitation and counseling programs for inmates, contributing to a 79% increase in successful reintegrations.
  • Collaborated with mental health professionals to enhance crisis response readiness, supporting timely intervention and reducing psychiatric holds by 18%.
  • Administered the facility’s inmate tracking system and optimized record filing for over 17 inmate records per month.
  • Played a pivotal role in the correctional department attaining program, focusing on procedural rigor and ethical compliance.
  • Increased inmate educational participation in rehabilitation programs by 57%, aligning facility programming with reintegration goals.
  • Managed emergency response protocols during facility lockdowns, resulting in zero injuries and successful containment within system.
  • Spearheaded the implementation of a new corrections software platform, decreasing manual entry errors by 34% and improving documentation accuracy.
  • Implemented a crisis intervention strategy during critical inmate disturbances, reducing response time by 40% seconds.

Affiliations

  • International Association of Administrative Professionals
  • National Law Enforcement Officers Memorial Fund
  • American Medical Informatics Association
  • North American Association of Wardens & Superintendents (NAAWS)
  • Risk Mitigation Society
  • International Association for Correctional and Forensic Psychology (IACFP)
  • American Correctional Association (ACA)
  • American Society for Industrial Security (ASIS)
  • Association of Correctional Employees
  • Law Enforcement Officers’ Safety Act (LEOSA)

Certifications

  • First Aid/CPR Certified
  • Certified Crisis Negotiator - metric
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Contraband Detection and Prevention Certification - method (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Corrections Field Training Officer (FTO) Certification - metric
  • Project Management Professional (PMP)
  • Certified Corrections Officer (CCO) – American Correctional Association (ACA)
  • Drug-Free Workplace Supervisor Training Certification - program (NSC)

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