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Skills

  • Data-driven decision making
  • MS Office
  • Process and procedure development
  • Merchandise planning and execution
  • Customer satisfaction optimization
  • Product pricing strategy design
  • Strategic selling
  • Retail analytics software Salesforce
  • Operational efficiency improvement
  • Team building

Work Experiences

  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Achieved operational readiness under budget by 28%.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Achieved Six Sigma compliance.
  • Ahead of schedule in 10 months.
  • Helped customers by answering their questions and completing their requests.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 3% increase in efficiency.

Summaries

  • Achieved a 32% increase in repeat purchases.
  • Achieved a 34% reduction in stock discrepancies.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Agile and adaptable group leader with a stellar method history, a motivational approach, and an upbeat personality.
  • Retail Foods Manager with 18 years of experience supervising employees in process environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 43% surge in foot traffic.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional with project management and data analysis abilities who is dependable and attentive.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.

Accomplishments

  • Revamped POS operations by integrating Adobe Creative Suite, enabling faster transactions and reducing average checkout time by 64%.
  • Reduced overhead expenses by 41% through the optimization of inventory management and supplier negotiation tactics.
  • Analyzed historical sales data using program to create tailored product bundles, achieving a 32% increase in bundle sales.
  • Spearheaded seasonal marketing campaigns that outperformed revenue expectations by 39%.
  • Developed detailed sales forecasts in collaboration with senior leadership, achieving a 62% increase in quarterly revenue.
  • Planned and executed promotional events that increased average basket size by 62% during major holiday seasons.
  • Established safety protocols and maintained a 15% compliance rate with health and safety regulations across all store operations.
  • Increased operational efficiency by automating inventory management leveraging Tableau for a 62% reduction in stockouts.
  • Boosted foot traffic by 69% through effective floor plan redesign and strategic product display during peak shopping hours.
  • Developed a comprehensive sales training program, resulting in a 15% increase in individual employee sales performance year-on-year.

Affiliations

  • American Institute of Food Distribution (AIFD)
  • National Grocers Association (NGA)
  • Association for Retail Technology Standards (ARTS)
  • Retail Industry Creative Alliance (RICA)
  • Certified Retail Loss Prevention Specialist (RLP)
  • Society of Food Service Management (SFM)
  • Lions Club
  • Certified Grocery Manager (CGM)
  • Society of Women Engineers
  • National Association of Social Workers

Certifications

  • Certified Public Accountant (CPA)
  • Certified Business Coach (CBC) by Lakeside Partners, with a focus on retail/food industries
  • Certified Retail Manager (CRM) by The National Retail Federation (NRF)
  • Certified Professional in Management (CPM) by American Management Association (AMA)
  • Google Certified Professional Cloud Architect
  • Certified Food Safety Professional (CFSP) by The Foodservice Consultants Society International (FCSI)
  • First Aid/CPR Certified
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Retail and Merchandising Management from Northwind

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