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Skills

  • Legal advocacy for vulnerable groups
  • Data entry
  • Culturally competent care
  • Behavioral health plans
  • Trauma-informed care
  • Confidentiality and Ethical Practice
  • Comprehensive psychosocial assessments
  • Financial aid eligibility assessment
  • Conflict de-escalation methods
  • Case management

Work Experiences

  • Achieved Outstanding Service Award for excellence in case management due to exemplary outcomes for clients with complex medical, financial, and psychosocial needs.
  • Achieved results over 2021.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Advocated for client rights during court hearings.
  • Advocated for client rights during court hearings, resulting in favorable outcomes for vulnerable populations in 2% of cases.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Medication and IV administration, catheter insertion, and airway management were among the interventions I implemented.
  • Achieved results within 17 months.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.

Summaries

  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Ongoing Case Manager with 10 years of experience treating patients and coordinating care with other healthcare professionals.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Registered Nurse, North Carolina Board-Certified, with 17 years of experience providing high-quality care to patients in process and initiative care units.
  • Proven track record of using critical thinking, analysis, and medical knowledge to provide exceptional care in high-pressure situations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Board-certified registered nurse with interests in telemetry, medical-surgical, and behavioral health.
  • Adept at researching evidence-based practices.
  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and process improvement.
  • Professionally trained with team leadership and stakeholder engagement abilities.

Accomplishments

  • Initiated a case prioritization system to focus resources on high-needs clients, reducing response times by 37%.
  • Used behavioral analytics to adjust care plans, resulting in improved relapse prevention outcomes for 27% of the client base.
  • Improved client intake process, reducing initial assessment time by 74% and improving client satisfaction ratings.
  • Developed comprehensive family support plans for 4 clients, improving client retention in ongoing social programs by 37%.
  • Referred clients to appropriate housing and financial services, reducing long-term dependency on public assistance by 10 months.
  • Led development of a peer mentor program aimed at reducing recidivism, resulting in a 46% drop in repeat offenses.
  • Enhanced client self-sufficiency by implementing skill-building workshops which increased employment placement rates by 59%.
  • Facilitated inter-agency workshops on trauma-informed care, improving interdepartmental cohesion and service delivery by 45%.
  • Resolved product issue through consumer testing.
  • Utilized trauma-informed care techniques to enhance trust with trauma survivors, leading to a 43% increase in client engagement in therapy.

Affiliations

  • Rotary International
  • Network for Social Work Management
  • National Coalition for the Homeless (NCH)
  • International Association of Emergency Managers (IAEM)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • American Medical Informatics Association
  • Jaycees
  • Association for Computing Machinery

Certifications

  • Certified Employment Service Provider (CESP)
  • Certified Public Accountant
  • Certified Rehabilitation Counselor (CRC)
  • American Red Cross Psychological First Aid Certification
  • Certified Case Manager (CCM)
  • Certified Domestic Violence Advocate (CDVA)
  • Clinical Trauma Professional (CTP)
  • Certified Financial Social Worker (CFSW)
  • Qualified Intellectual Disabilities Professional (QIDP)
  • Board Certified Patient Advocate (BCPA)

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