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Skills

  • Case documentation and audit preparedness
  • Preventative health
  • Trauma-informed care
  • Women's health exams
  • Data entry
  • Client-Centered Care Planning
  • Sanitation
  • Employment assistance program facilitation
  • Fluent in French
  • Multidisciplinary team collaboration

Work Experiences

  • Addressed complex client needs.
  • Assessed the efficiency and quality of ongoing care plans in collaboration with supervisors, driving a 53% improvement in client satisfaction surveys.
  • Oversaw and managed 8 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Assessed client eligibility for financial assistance programs.
  • Achieved favorable outcomes for vulnerable populations.
  • Achieved results over 2021.
  • Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices.
  • Recorded details about all therapies, including category and program to keep patient charts up to date.
  • Achieved results within 17 months.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.

Summaries

  • Achieved favorable judicial outcomes in 12% of cases.
  • Dedicated, hardworking, and experienced framework Registered Nurse with experience in patient care, medication monitoring, and treatment management.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Expert in all aspects of patient care, with a track record of success in collaborating with multidisciplinary teams to develop care plans aimed at assisting patients in recovering from medical or surgical procedures as well as managing complex mental illnesses.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved resolutions in 13% of complex cases.
  • Flexible and adaptable to changing patient needs and conditions.
  • Ongoing Case Manager with a passion for health screenings and treating patients with category and program diseases.
  • Achieved measurable improvement in client engagement by 75%.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.

Accomplishments

  • Initiated a case prioritization system to focus resources on high-needs clients, reducing response times by 37%.
  • Monitored client progress and adjusted services, ensuring that 26% of clients met recovery milestones within established timelines.
  • Improved client intake process, reducing initial assessment time by 74% and improving client satisfaction ratings.
  • Developed and executed individualized service plans for over 3 clients annually, maintaining a 40% success rate in achieving case closure.
  • Delivered community training on financial literacy, contributing to a local employment increase of 62% within 6 months.
  • Enhanced client self-sufficiency by implementing skill-building workshops which increased employment placement rates by 59%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with 16 service partners to provide integrated housing, health, and employment services, reducing client service overlap by 39%.
  • Nurtured collaborative relationships with mental health professionals, contributing to a 26% improvement in client satisfaction for mental health services.
  • Managed a portfolio of government-funded programs, maintaining compliance with all legal requirements and exceeding outcome targets by 78%.

Affiliations

  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • American Marketing Association
  • National Coalition for the Homeless (NCH)
  • Child Welfare League of America (CWLA)
  • Council on Social Work Education (CSWE)
  • American Case Management Association (ACMA)
  • American Institute of Certified Planners (AICP)
  • American Mental Health Counselors Association (AMHCA)
  • National Coalition Against Domestic Violence (NCADV)
  • National Association of Medicaid Directors (NAMD)

Certifications

  • Licensed Clinical Social Worker (LCSW)
  • CompTIA Network+
  • Certified Homeless Services Professional (CHSP)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Employment Service Provider (CESP)
  • Certified Family Life Educator (CFLE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Crisis Intervention Professional (CCIP)
  • Certified Social Work Case Manager (C-SWCM)

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