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Skills

  • Drug inventory management
  • Community care service partnerships
  • Healthcare team training and education
  • Training and development
  • Therapy programs
  • Hospital readmission reduction strategies
  • Managed care knowledge
  • Wellness services
  • Inventory and restocking
  • Immunizations

Work Experiences

  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Collaborated with interdisciplinary teams to optimize patient care plans that resulted in a 51% improvement in overall patient satisfaction scores.
  • Adjusted care plans.
  • Created and implemented an initiative to streamline communication across departments, reducing transition-related delays by 83% in the first two years.
  • Assessed and implemented performance metrics for transition teams, ensuring a 29% overall improvement in team effectiveness and patient follow-up.
  • Coordinated solutions in Austin.
  • Boosted compliance by 33% within three years.
  • Cut transition delays for underprivileged patients by 44%.
  • Coordinated patient discharges and transitions between hospital and home, reducing readmission rates by 52% within 6 months.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Within Education and Training, senior Care Transition Coordinator and outstanding performer in project management and client relations.
  • Achieved a 18% satisfaction rate.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Achieved 9% smoother transitions.
  • Staff development that results in high-performing teams has been recognized.
  • Achieved documented 50% success rate.
  • Accomplished in healthcare provider negotiation.

Accomplishments

  • Championed insurance navigation, saving patients an average of $4 per case and increasing financial clarity.
  • Developed a discharge planning tool used by 5 healthcare professionals, which increased care efficiency by 72%.
  • Developed a cost-effective discharge model that reduced discharge delays and saved 11 annually in hospital costs.
  • Orchestrated complex care arrangements for patients with chronic conditions, and improved multidisciplinary communication, lowering complication rates by 72%.
  • Facilitated bedside teaching for patients and their families, improving medication compliance by 40% within three years.
  • Utilized EHR software (such as Salesforce) to streamline discharge processes and reduce processing time by 44% in 2023.
  • Resolved barriers to care by assisting 9 patients in accessing Medicaid, increasing post-discharge compliance by 30%.
  • Implemented improved discharge protocols that reduced patient readmission rates by 51% across 3 hospitals.
  • Documented and resolved framework which led to metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association of Information Technology Professionals
  • Freemason
  • Society of Human Resource Management
  • Toastmasters
  • Professional Patient Advocate Institute
  • American Marketing Association
  • The Collaborative Healthcare Urgency Group (CHUG)
  • International Association of Administrative Professionals
  • American Geriatrics Society (AGS)
  • National Association for Home Care & Hospice (NAHC)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Senior Advisor (CSA)
  • Certified Health Data Analyst (CHDA)
  • Gerontological Nurse Certification (RN-BC)
  • Cisco Certified Network Associate (CCNA)
  • Certified Case Manager (CCM)
  • Patient Advocacy Certification (CPA)
  • Advanced Certification in Palliative Care (ACPC)
  • Basic Life Support (BLS) Certification
  • Salesforce

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