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Skills

  • Pharmacy operations management
  • Relationship building and retention
  • Hospital readmission reduction strategies
  • Project oversight
  • Home health care coordination
  • Medication dispensing
  • Healthcare communication streamlining
  • Immunizations
  • Healthcare staff coordination and supervision
  • Loss prevention management

Work Experiences

  • Achieved a 23% lower readmission rate in 2015.
  • Collaborated with physicians, nurses, and insurance specialists.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Created an initiative to streamline communication.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Advocated for patients.
  • Advocated for patients, coordinating between hospital departments and home health agencies to ensure all medical needs were met upon discharge.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Built and nurtured collaborative relationships with external care providers, expanding post-hospital resources by 11% within Atlanta.

Summaries

  • Achieved higher patient satisfaction.
  • Achieved a 26% reduction in hospital stays.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved a 84% reduction in hospital readmissions.
  • A gifted individual who speaks 2 languages fluently.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Monitored and adjusted care plans based on evolving patient needs, achieving a 79% increase in positive patient outcomes.
  • Assumed leadership over patient care coordination in complex cases, achieving a 25% reduction in transitioning delays.
  • Assessed patient discharge readiness by working with clinical teams, leading to a more efficient transition process and reducing discharge times by 18 hours.
  • Managed coordination of patient transportation and follow-up care for post-acute services, directly contributing to a 75% increase in timely discharges.
  • Orchestrated complex care arrangements for patients with chronic conditions, and improved multidisciplinary communication, lowering complication rates by 72%.
  • Mentored junior care coordinators, contributing to a 85% improvement in the accuracy of patient discharge documentation.
  • Coordinated weekly multidisciplinary meetings, ensuring 72% of patients were discharged into the appropriate care environment long-term.
  • Collaborated with social services and external agencies to secure long-term care options for 5 patients, increasing post-hospital care engagement by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a discharge planning tool used by 5 healthcare professionals, which increased care efficiency by 72%.

Affiliations

  • Association of Information Technology Professionals
  • Case Management Society of America (CMSA)
  • American Academy of Hospice and Palliative Medicine (AAHPM)
  • National Association for Home Care & Hospice (NAHC)
  • National Association of Long-Term Care Administrator Boards (NAB)
  • Healthcare Financial Management Association (HFMA)
  • Lions Club
  • American Case Management Association (ACMA)
  • Medical Group Management Association (MGMA)
  • Commission for Case Manager Certification (CCMC)

Certifications

  • Certified Post-Acute Care Specialist (CPACS)
  • CompTIA A+ Technician
  • Basic Life Support (BLS) Certification
  • Certified Senior Advisor (CSA)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • ServSafe
  • Healthcare Leadership Certification (HLC)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+

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