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Skills

  • Supervision
  • Relationship development
  • Conflict resolution in healthcare environments
  • Project organization
  • Process improvement
  • Business operations
  • Confidential information handling
  • Efficient Phone and Email Communication
  • Medical Coding (CPT, ICD-10)
  • Communications

Work Experiences

  • Coordinated outpatient testing and referrals.
  • Audited patient records quarterly.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Coordinated care for 16 patients.
  • Distributed and cross-checked lab orders for accuracy with 9 support staff, reducing clerical mistakes to an all-time low of 41%.
  • Consistently met or exceeded expectations for processing billing documents and insurance verification for amounts exceeding $10 daily.
  • Encouraged an atmosphere of compassion.
  • Assisted in onboarding and training medical transcriptionists and secretaries in usage of new EHR platforms, maintaining a 59% accuracy rate.
  • Achieved 53% accuracy.
  • Achieved Excellence Award.

Summaries

  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Trained in Jira and possesses exceptional process improvement abilities.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 45% accuracy improvement.
  • Medical Unit Secretary with 13 years of experience in standard industry is meticulous.
  • Achieved measurable reductions in patient response times.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved an average reduction of $14 per month.
  • Medical Unit Secretary is a well-organized Medical Unit Secretary who is well-versed in healthcare processes and administrative requirements.

Accomplishments

  • Worked collaboratively with the finance department to reconcile expenses, improving cost tracking accuracy by 71%
  • Processed patient data using EHR systems, decreasing administrative errors by 49% and ensuring adherence to HIPAA regulations
  • Collaborated with team of 10 in the development of program.
  • Effectively communicated with external laboratories and suppliers to coordinate delivery of test results and medical supplies
  • Managed on-call duty schedules for 18 healthcare providers, improving workforce availability and response time
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with nurses and physicians to streamline patient intake procedures, optimizing workflow and reducing check-in times by 48%
  • Implemented appointment reminder notifications via ServiceNow, decreasing appointment no-shows by 49%
  • Utilized HIPAA-compliant software to track and organize confidential patient data, reducing overall record misplacement to below 17%
  • Enhanced patient privacy measures by adopting new data encryption protocols in compliance with updated HIPAA regulations

Affiliations

  • American Medical Certification Association (AMCA)
  • Association of Information Technology Professionals
  • Society for Health Systems (SHS)
  • Health Unit Coordinators of Chicago Chapter
  • Society of Women Engineers
  • National Healthcareer Association (NHA)
  • Board of Certification in Administrative Health (BCAH)
  • National Association of Medical Staff Services (NAMSS)
  • Association for Supply Chain Management (APICS)
  • Association for Professionals in Infection Control and Epidemiology (APIC)

Certifications

  • Certified Professional Coder (CPC) through AAPC
  • HIPAA Compliance Certification by process
  • Salesforce
  • Medical Billing and Coding Certification from Summit Group
  • CompTIA Network+
  • Health Information Management Certification (HIM) from system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Verbal and Written Communication Certification in Healthcare by metric
  • Patient Safety and Risk Management Certification by Brightline
  • Certified Business Analysis Professional (CBAP)

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