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Skills

  • Employee scheduling
  • Project development
  • Relationship building
  • Conflict resolution
  • Project organization
  • Stakeholder relations
  • Performance management
  • Product development
  • Communications
  • Budget forecasting

Work Experiences

  • By evaluating the effectiveness of method and initiative projects, I was able to increase profits.
  • Oversaw a successful turnaround that resulted in the elimination of over $14 in debt in 18 months.
  • Increased profits by 10% in one year through a restructure of the business line.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Trained, coached and mentored staff to support smooth adoption of new standard program.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Used stakeholder engagement and project management to cultivate and strengthen long-term client relationships.
  • Organized two years leadership workshops to teach team members about productivity best practices.
  • Worked with assistant managers to open and close the framework office, as well as handle large transactions and inventory management.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Head Assistant Manager who is meticulous and has 17 years of process experience.
  • Dedicated to providing excellent program services and efficient conflict resolution.
  • Costs were consistently reduced while profits were increased.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Composed persona with a strong sense of motivation.
  • Clear understanding of risk assessment and data analysis as well as quality assurance training.
  • Optimize long-term success by effectively balancing targets with resources.
  • Expert in framework industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.

Accomplishments

  • Organized skills development workshops, resulting in a 43% improvement in team performance post-training.
  • Enhanced team productivity by developing task tracking methods, resulting in project deliverables being completed two years in advance.
  • Successfully mediated personnel disputes, lowering staff turnover by 73% while maintaining high morale.
  • Negotiated and renegotiated vendor contracts, leading to cost reductions of 34% while maintaining product quality standards.
  • Designed and implemented new operational procedures which decreased project lead time by the past year.
  • Led a team responsible for product rollouts across 4 locations, ensuring projects were completed one year before the anticipated deadlines.
  • Successfully managed 15 direct reports, optimizing team productivity and achieving department objectives within set timeframes.
  • Documented and resolved category which led to metric.
  • Rolled out company-wide health and safety initiatives across 17 departments, reducing workplace incidents by 62%.
  • Championed the rollout of digital tools that enhanced task delegation, reducing project completion time by an average of two years per project.

Affiliations

  • International Facility Management Association (IFMA)
  • Society of Human Resource Management
  • Lean Six Sigma Green Belt Certification - 2023
  • American Marketing Association
  • Professional Association for Customer Engagement (PACE)
  • Association for Computing Machinery
  • Supply Chain Management Professional (SCMP) Certification – 2018
  • Society for Advancement of Management
  • Lions Club
  • International Council of Nurses

Certifications

  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Certifications in Leadership & Organizational Strategy - initiative
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Microsoft Certified: Dynamics 365 Fundamentals - Finance and Operations Apps (ERP)
  • Certified Administrative Manager (CAM) – Lakeside Partners
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management

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