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Skills

  • Staff training/development
  • MS Office
  • Operational improvement
  • Succession planning
  • Project development
  • Process streamlining
  • Relationship building
  • Recruitment
  • Coaching and mentoring
  • Effective leader

Work Experiences

  • Oversaw the efficiency of data analysis and strategic planning on system shift, supervising 15 employees.
  • Oversaw a successful turnaround that resulted in the elimination of over $9 in debt in three years.
  • Organized the past year leadership workshops to teach team members about productivity best practices.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Employees were delegated metric daily tasks, which streamlined daily progress and efficiency.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Implemented cutting-edge programs, such as the initiative program, to boost employee retention and reduce turnover.

Summaries

  • Expertise in technology and product development.
  • Achieved $11 saved annually.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Strong track record of developing precise and targeted business operations plans, managing category areas, evaluating performance, and implementing change.
  • With 16 years of customer service experience, General Supervisor of Operations is insightful.
  • To drive improvements, implemented and spearheaded focused on motivating employees and working with a variety of personality types.
  • General Supervisor of Operations is a multi-talented General Supervisor of Operations who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Expert in program industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.

Accomplishments

  • Monitored equipment performance and resolved recurring maintenance issues, cutting downtime by 51%.
  • Evaluated and restructured workforce shifts, increasing productivity by 25% during high-demand seasonal periods.
  • Successfully led the implementation of Adobe Creative Suite, increasing automation in the production process and reducing manual errors by 66%.
  • Coordinated cross-departmental efforts to meet production deadlines, improving on-time delivery rate by 37%.
  • Introduced a staff training program, which led to a 19% improvement in employee performance evaluations over three years.
  • Played a key role in the successful implementation of Jira, reducing errors in production scheduling by 62%.
  • Reduced lead times by 13 days through the deployment of workflow automation tools and process streamlining.
  • Resolved product issue through consumer testing.
  • Launched cross-functional training efforts to integrate team responsibilities, leading to 36% reduction in department silos and improved collaboration.
  • Improved daily reporting practices by developing and implementing a standardized reporting framework, reducing reporting time by 10 hours.

Affiliations

  • Project Management Institute
  • Association for Corporate Growth (ACG) process
  • North American Safety and Hygiene Council
  • Toastmasters
  • American Marketing Association
  • Institute of Industrial and Systems Engineers (IISE)
  • American Society of Safety Professionals
  • International Facility Management Association (IFMA)
  • Occupational Safety and Health Administration (OSHA) Certification - 2017
  • Association of Information Technology Professionals

Certifications

  • Maintenance Management Professional (MMP) – 2018
  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt (LSSGB) - 2017
  • Operations Management and Supervisory Certification – Brightline
  • Salesforce
  • Business Process Management Professional (BPMP) - Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ISO/IEC 27001 Information Security Lead Implementer – 2021
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP) - 2023

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