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Skills

  • Process improvement
  • Business operations
  • Technical documentation
  • Cisco Networking Equipment Knowledge
  • Communication System Design
  • Diagnostic Tools Utilization
  • Broadband Coverage Expansion
  • System Repair
  • Documenting activities
  • Relationship development

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Transported Adobe Creative Suite to one year customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 43% performance improvement.
  • Assisted in setting up PABX systems.
  • Conducted successful troubleshooting of Asana network failures, restoring services for over 2 clients.
  • Analyzed the efficiency of networking hardware and recommended cost-saving measures that reduced repair costs by $11.
  • Collaborated with project managers in 2017 to deploy 4 tower sites, increasing overall grid capacity by 44%.
  • Solved program issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved enhanced stability in challenging environments.
  • Developed system reports.
  • Contributed to network performance improvements of over 17%.
  • Achieved a 31% efficiency rate.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 26% reduction in network bottlenecks.
  • Adept at diagnosing fiber optic network issues.
  • Collaborative Telecommunications Intern led Power BI implementation, streamlining telecom operations and improving efficiency by 56%.
  • Configured routers, switches, and servers.
  • Achieved a 14% decrease in complaint resolution time.

Accomplishments

  • Participated in security audits of telecommunications systems, identifying opportunities for enhancing network security protocols.
  • Worked with cross-functional teams to integrate new telecommunications technologies into existing infrastructure, driving 19% reduction in downtime.
  • Improved customer satisfaction ratings by 25% through targeted technical support and issue resolution strategies.
  • Developed and implemented strategies for optimizing VoIP protocol, ensuring clear communication for 8 business users.
  • Supported network administrators with real-time monitoring of routers, switches, and servers, maintaining 40% service uptime.
  • Resolved critical VoIP setup issues for clients, boosting system reliability by 74%.
  • Led telecommunications equipment maintenance efforts for Beacon Labs, which resulted in 46% longer shelf life for hardware.
  • Collaborated with team of 18 in the development of method.
  • Trained 5 new hires in VoIP setup and network troubleshooting, improving onboarding effectiveness and reducing setup times.
  • Performed regular diagnostics and troubleshooting for network hardware, ensuring 25% functional status across all devices.

Affiliations

  • European Telecommunications Standards Institute (ETSI) – Learner Affiliate
  • Society of Human Resource Management
  • 5G World Telecom Conference Association Member
  • National Society of Professional Engineers (NSPE) – Telecom Focus
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Network Operations and Security Student Contributor
  • American Marketing Association
  • IEEE Communications Society – Active Participant
  • University Telecommunications Network Research Group

Certifications

  • Certified Telecommunications Business Analyst (CTBA)
  • First Aid/CPR Certified
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Wireless Technology Specialist (CWTS)
  • Salesforce
  • Broadband Industry Professionals Certification by SCTE®
  • Certified Cybersecurity Technician (CCT) by CompTIA
  • Certified Satellite Systems Professional (CSSP)
  • Nokia Bell Labs 5G Architect Certification

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