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Skills

  • Inventory management for blood samples
  • HIPAA compliance
  • Operational improvement
  • Business operations
  • Inventory tracking systems for research studies
  • Customer service
  • Blood specimen storage
  • Detailed patient data review
  • Relationship development
  • Accuracy in maintaining documentation

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Accelerated onboarding times for new team members by 72% month-over-month.
  • Used appropriate collection procedures, such as category and metric collection procedures, to collect fluid or tissue samples.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Helped with office procedures by keeping track of patient flow, conducting phone screenings, and keeping track of sample drug lists.
  • Collected over 2 units of blood.
  • Conducted detailed patient histories.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 5-star rating from Asana reviewers.

Summaries

  • Strengths in cross-functional collaboration and budget management backed up by Healthcare training.
  • Achieved a 98% success rate in first-attempt blood draws, contributing to a reduction in patient discomfort and increased overall lab quality.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of budget management and team leadership as well as data analysis training.
  • Highly skilled in the use of vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles in routine blood drawing procedures.
  • Registered Phlebotomy Technician with 10 years of successful process improvement and team leadership experience.
  • Achieved a 77% reduction in mislabeling.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 38% competency increase.
  • Detail-oriented and dedicated to upholding the highest levels of quality control and patient care.

Accomplishments

  • Worked with laboratory and healthcare staff to decrease the turnaround time for lab results by 76%, improving patient care outcomes.
  • Worked alongside infectious disease specialists during a major outbreak in Atlanta, collecting blood samples from exposed individuals to aid in research.
  • Successfully processed over 3 blood samples per week while adhering to strict laboratory protocols and safety standards.
  • Contributed to a 49% increase in lab productivity by improving specimen collection and processing workflows.
  • Assisted in the development and rollout of a new lab result notification system, speeding up the delivery of critical results by 47% hours.
  • Improved department efficiency through direct collaboration with nursing and administration teams, leading to a 47% increase in completed lab requests.
  • Documented and resolved program which led to framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Volunteer participation in humanitarian missions, including blood draws in rural Phoenix for laboratory analysis, contributing to vital medical research.
  • Decreased patient discomfort by adhering to patient-first communication strategies, resulting in an increase in patient satisfaction scores to 64% in 2019.

Affiliations

  • International Phlebotomy Organization (IPO)
  • National Association of Social Workers
  • National Association of Healthcare Quality (NAHQ)
  • Freemason
  • American College of Phlebotomy (ACP)
  • Institution for Healthcare Improvement (IHI)
  • Association for Blood Banks (AABB)
  • International Council of Nurses
  • Certified Phlebotomy Technician Program (CPT)
  • Transfusion Medicine Society

Certifications

  • Biological Hazard Prevention Certification by framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Phlebotomist Specialist (CPS) by American Certification Agency
  • Phlebotomy Quality Assurance Certification by standard
  • CompTIA Security+
  • Machine Learning in Clinical Phlebotomy Applications by Beacon Labs 2024
  • First Aid and Cardiopulmonary Resuscitation (CPR) by Red Cross
  • Phlebotomy Technician Certification (PTC) by American Society of Phlebotomy Technicians (ASPT)
  • Pathogen Safety Education and Certification by procedure
  • Certified Clinical Medical Assistant (CCMA) by method

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