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Skills

  • Budgets
  • Organization
  • Strategic planning
  • Team management
  • Staff management
  • Customer service excellence in healthcare
  • Regulatory compliance
  • Payroll and budgeting
  • Healthcare data confidentiality
  • Customer service

Work Experiences

  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Intervened between Patient Registration Supervisors during arguments and diffused tense situations using stakeholder engagement and quality assurance.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved team-wide improvements of 66% %.
  • Allowed patients to submit documentation prior to arrival.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Addressed billing and eligibility misunderstandings.
  • Automated patient intake processes.

Summaries

  • To meet project objectives, prioritize projects and multitask effectively.
  • Recruiting established talent in risk assessment and stakeholder engagement for Patient Registration Supervisor.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Patient Registration Supervisor with 2 years of successful process improvement and project management experience.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Meticulous Patient Registration Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.
  • With 17 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Within Miscellaneous, senior Patient Registration Supervisor and outstanding performer in performance reporting and cross-functional collaboration.
  • Adobe Creative Suite expert with database management experience.
  • Miscellaneous administrative office management, related regulatory guidelines, and risk assessment certified Lean and Patient Registration Supervisor.

Accomplishments

  • Collaborated with multidisciplinary teams and insurance providers to streamline the preauthorization process for patients, reducing delays by 48%.
  • Directed a patient satisfaction initiative, reducing complaint volume by 20% in three years.
  • Utilized program to validate electronic health records, ensuring 100% compliance with HIPAA and state regulations.
  • Devised and led ongoing patient satisfaction improvement initiatives, contributing to an overall increase of 21% in satisfaction scores.
  • Designed and implemented a KPI dashboard to track staff performance and patient throughput in real-time, improving productivity by 62%.
  • Mentored and developed a high-performing patient registration team, resulting in a 52% decrease in registration errors within 18 months.
  • Effectively managed escalated patient registration issues, cutting turnaround time on resolutions by 52% days.
  • Monitored and evaluated industry best practices, leading to a 53% improvement in patient registration accuracy through updated workflows.
  • Introduced a multilingual patient engagement program, increasing access for diverse patient populations by 79%.
  • Led an initiative to digitize patient forms, reducing paperwork errors by 59% and enhancing patient experience.

Affiliations

  • Participant in 2020 membership of Medical Group Management Association (MGMA), focusing on registration best practices
  • Actively involved in the leadership bootcamp programs offered by the American College of Healthcare Executives (ACHE)
  • American Medical Informatics Association
  • Internal representative for the American Hospital Association's (AHA) patient services access division
  • Active participant in the Cerner Healthcare Leadership Summit discussing patient registration technologies
  • Spearheaded sessions on electronic health records technology for the College of Healthcare Information Management Executives (CHIME)
  • Founding member of Harbor & Co.’s Patient Registration Taskforce, established in 2022
  • Co-organized a regional seminar on patient registration accuracy performance at the Health Care Compliance Association (HCCA)
  • Attended professional development workshops by the National Taskforce on Healthcare Access Management (NTHAM)
  • Certified member of the Patient Access Certification Commission (PACC)

Certifications

  • Certified Medical Practice Executive (CMPE) – Medical Group Management Association (MGMA)
  • Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association
  • ServSafe
  • First Aid/CPR Certified
  • Certified Specialist in Managed Care (CSMC) - American Association of Healthcare Administrative Management
  • Financial Healthcare Analytics (FHA) Certification - Meridian
  • Lean Six Sigma Green Belt (LSSGB) - Lakeside Partners for Healthcare Operations
  • Certified Business Analysis Professional (CBAP)
  • Healthcare Risk Management Certification (HCRM) - Summit Group
  • Cisco Certified Internetwork Expert (CCIE)

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