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Skills

  • Emotional intelligence in patient interactions
  • Staff management
  • Process improvement
  • Team management
  • Workflow planning
  • Revenue cycle management
  • MS Office
  • Data Management
  • Problem resolution
  • Documentation and control

Work Experiences

  • Achieved a 65% reduction in manual entry errors.
  • Adjusted staffing levels to meet patient intake demands.
  • Effectively managed costs and billing, as well as financial discrepancies, by using standard software to organize account information.
  • Was in charge of billing, collection, and reporting for an office that generated over $15 per year.
  • Achieved results across 2 months.
  • Achieved team-wide improvements of 66% %.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Restructured installation processes and staff teams, resulting in a 2% increase in productivity.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.

Summaries

  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Adaptable person with budget management and team leadership abilities.
  • Patient Registration Supervisor with 2 years of successful process improvement and project management experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Patient Registration Supervisor.
  • Costs were consistently reduced while profits were increased.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Patient Registration Supervisor.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Oversaw integration of multilingual communication tools, enhancing service to non-English speaking patients and reducing registration delays by 59% %.
  • Effectively managed escalated patient registration issues, cutting turnaround time on resolutions by 52% days.
  • Collaborated with multidisciplinary teams and insurance providers to streamline the preauthorization process for patients, reducing delays by 48%.
  • Coordinated efforts with data analysis teams to produce monthly reports on registration productivity and throughput metrics.
  • Successfully managed patient registration escalations, reducing resolution time by 11 days and enhancing patient satisfaction.
  • Applied data reporting tools to analyze registration trends and enhance operational efficiency, leading to a 72% improvement in patient data processing.
  • Implemented real-time insurance verification process, resulting in a 62% reduction in denied claims over several months.
  • Introduced a multilingual patient engagement program, increasing access for diverse patient populations by 79%.
  • Streamlined patient documentation process, reducing patient check-in time by 15 minutes and improving overall patient flow.
  • Developed cross-functional relationships with insurance providers, resolving coverage issues faster and lowering billing cycle times by 48% days.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified professional with Lean Six Sigma Healthcare accreditation, focus on reducing patient registration errors
  • Project Management Institute
  • Attended professional development workshops by the National Taskforce on Healthcare Access Management (NTHAM)
  • Founding member of Harbor & Co.’s Patient Registration Taskforce, established in 2022
  • American Marketing Association
  • Rotary International
  • Certified facilitator of patient management systems recognized by the Health Information and Management Systems Society (HIMSS)
  • National Association of Social Workers
  • Jaycees

Certifications

  • Certified Healthcare Financial Professional (CHFP) - framework
  • Google Certified Professional Cloud Architect
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Healthcare Compliance Certificate - Beacon Labs
  • Patient Experience Professional Certificate - Beryl Institute
  • Healthcare Data Analytics Certificate - standard
  • Certified Outpatient Coder (COC) procedure
  • Apple Certified Associate (ACA)

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