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Skills

  • Customer complaint resolution
  • Statistical Process Control (SPC)
  • Method analysis
  • Communications
  • Defect reduction strategies
  • Operations monitoring
  • Customer service
  • Data-driven decision making
  • Supervision
  • Regulatory compliance

Work Experiences

  • Oversaw testing procedures and ensured that tests were carried out in accordance with item specifications and protocol.
  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.
  • Investigated test results that appeared to be suspect.
  • Assisted supply chain leadership in selecting quality suppliers.
  • Achieved first-time pass rates for 21% of products tested.
  • Audited supplier processes to ensure alignment with company quality standards, leading to certification of 56% of vendors post-audit.
  • Achieved client satisfaction levels of 50%.
  • Conducted randomized audits on final shipments.
  • Performed cell-based potency and impurity assays for in-process, release, and stability samples.
  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.

Summaries

  • Ready to put 14 years of experience to work in order to meet category quality control goals.
  • Extensive testing of incoming materials, components, and finished products is second nature to me.
  • Strong experience collecting and analyzing quality metrics as well as making recommendations for process and quality improvement.
  • Achieved a significant reduction in customer complaints.
  • Quality Control Representative with 5 years of successful performance reporting and workflow optimization experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished this over a 2015-year period.
  • Quality Control Analyst with experience testing Asana and Aerospace products.
  • Methodical Quality Control Analyst with experience creating protocols to improve manufacturing quality.
  • Accelerated issue resolution by 18 months.

Accomplishments

  • Implemented continuous improvement initiatives that led to a one year reduction in the overall production cycle while maintaining robust quality checkpoints.
  • Designed and implemented a training program for 13 quality control staff, increasing department throughput by 23% based on internal KPIs.
  • Trained a cross-functional team of 4 employees on new quality standards and methodologies, raising team compliance by 67%.
  • Built and maintained quality control metrics dashboards, providing real-time monitoring of key performance indicators for management.
  • Implemented a new, company-wide CAPA system that enabled tracking and resolution of noncompliances, reducing open issues by 64% within 18 months.
  • Reduced nonconformity closure time by three years by restructuring the process review and corrective action workflow.
  • Managed inspections across 3 facilities, ensuring compliance with procedure standards and passing all audits with zero critical findings.
  • Championed initiatives to comply with Lean standards, driving improvements that led to the successful certification with no major findings.
  • Reduced product defect rates by 31% within 6 months by implementing Six Sigma strategies in quality control processes.
  • Led customer complaint investigation initiatives, achieving a 69% reduction in average complaint resolution time.

Affiliations

  • Society of Human Resource Management
  • Rotary International
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Council for Six Sigma Certification
  • Manufacturing Leadership Council
  • Quality Management Institute (QMI)
  • IEEE Standards Association
  • International Organization for Standardization (ISO)
  • American Marketing Association

Certifications

  • Certified Quality Inspector (CQI) - American Society for Quality (ASQ)
  • Apple Certified Associate (ACA)
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Certified Internal Auditor (CIA)
  • Occupational Health and Safety Management Systems Auditor Certification (ISO 45001)
  • Project Management Professional (PMP)
  • Certified Supplier Quality Professional (CSQP) - ASQ
  • Project Management Professional (PMP) - Brightline
  • Lean Six Sigma Black Belt Certification - Vantage
  • Failure Mode and Effects Analysis (FMEA) Certification

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