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Skills

  • Crisis management
  • Process optimization
  • Cross-functional team collaboration
  • Policy compliance
  • Adaptability
  • Relationship development
  • Strategic planning
  • RFI Scanners
  • Vendor negotiation
  • Effective communication

Work Experiences

  • Followed operational procedures when operating attraction equipment.
  • Went to all of the available trainings to improve my customer service and program skills.
  • Assisted customers by answering questions and providing information about the facility, promotions, events, and organizational rules and policies.
  • Assisted in organizing and facilitating orientation programs for incoming students, resulting in a 76% increase in overall satisfaction ratings.
  • Collaborated with a team to develop training materials.
  • Achieved zero incidents.
  • Gave guests clear directions so they could find attractions, restaurants, and restrooms quickly.
  • Collaborated with local businesses for donations.
  • Screened guests for specific ride requirements and turned away those who did not meet the height requirements.
  • Addressed safety and logistical issues.

Summaries

  • Exceptional at managing ride operations in a safe manner.
  • Strategic thinker with expertise in client relations.
  • Achieved a 67% increase in positive post-event reviews.
  • Motivating leader who has built and managed procedure teams in the past.
  • Traditions Assistant with a passion for providing positive experiences to guests of all ages.
  • Excellent workplace focus and multitasking abilities.
  • Adobe Creative Suite and Salesforce experts with exceptional interpersonal skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved a 54% increase in community participation.
  • Traditions Assistant who is self-motivated and has a track record of achieving positive outcomes for all guests.

Accomplishments

  • Boosted event brand recognition by 35% through targeted digital marketing strategies and social media engagement.
  • Tracked and compiled attendance and engagement metrics, enabling more data-driven decisions for future programming, driving an increase in overall campus event interest by 30%.
  • Fostered greater inclusivity by incorporating feedback from diverse student groups, resulting in higher cross-cultural engagement at campus events.
  • Coordinated with external vendors and college departments to reduce logistical bottlenecks, shortening event setup times by 12 hours.
  • Introduced new public speaking workshops for volunteers, increasing presentation confidence and event host ratings by 71%.
  • Leveraged work in multicultural environments to bridge gaps between student organizations, increasing cross-collaboration by 64%.
  • Enhanced event-day operations by implementing real-time status updates from each venue, leading to quicker reactive adjustments and a smoother attendee experience.
  • Designed a new collaboration process for traditions teams that enhanced inter-department communication and contributed to a 80% improvement in event coordination.
  • Developed an attendance tracking system that provided real-time insights into event turnout, facilitating quicker decision-making during planning phases.
  • Piloted a volunteer mentor program aimed at fostering leadership skills, which improved overall team dynamics and reduced turnover by 50% within 15 months.

Affiliations

  • Member, National Association for Campus Activities (NACA)
  • Member, Historical Preservation Society on Campus Traditions
  • Facilitator, Campus Leadership Program for Event Planners
  • Volunteer Facilitator, National Conference on College Traditions
  • Advisory Board Member, Legacy Event Organizers Association
  • Lead Coordinator, Annual Campus Historical Preservation Summit 2019
  • Member, Higher Education Events Management Association (HEEMA)
  • Member, International Festival Coordinators Network
  • Affiliated Member, Association of College Unions International (ACUI)
  • Certified Facilitator, Campus Heritage Workshop hosted by system

Certifications

  • SAP Certified Application Associate
  • Certified Public Accountant (CPA)
  • Inclusive Event Planning Course - Northwind
  • ServSafe
  • Salesforce
  • Volunteer Program Management Certificate - metric
  • Microsoft Office Specialist (MOS)
  • Certified Hospitality Event Specialist (CHES) - Harbor & Co.
  • CompTIA A+ Technician
  • Fundamentals of Creative Event Design - system

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