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Skills

  • Commercial construction
  • Business operations
  • Active drilling well pads
  • Inventory management for drain cleaning tools
  • Project organization
  • Hydraulic systems maintenance
  • Remodels and new construction
  • Team management
  • Metric equipment
  • Multi-tasking under pressure

Work Experiences

  • Collaborated with engineers to redesign plumbing systems.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Built strong customer relationships through timely, professional service, earning repeat business across different regions in Atlanta.
  • Adhered to local regulations.
  • Deciphered blueprints to determine material locations, quantities, and sizes.
  • Applied trenchless pipe repair techniques.
  • Achieved results within the past year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Consistently achieved fast, quality results.
  • Achieved a 78% success rate in minimizing property damage.
  • Consistently achieved 16% in satisfaction scores.
  • Customer-centric Drain Cleaner with excellent de-escalation skills, resolving service complaints within the past year and consistently exceeding 67% in customer satisfaction.
  • Award-winning Drain Cleaner.
  • Collaborative Drain Cleaner with experience in plumbing system redesign.
  • Orderly Plumber with Six Sigma and Lean certifications.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Drain Cleaner and outstanding performer in quality assurance and process improvement.

Accomplishments

  • Generated over $16 in upsells by diagnosing and repairing secondary plumbing issues during routine drain cleanings.
  • Restored functionality to commercial drain systems in Miscellaneous environment, allowing businesses to reopen within three years post-service.
  • Restored drain function in high-traffic commercial buildings, eliminating workflow disruptions and helping businesses avoid losses of over $7.
  • Drove client acquisition efforts by offering bundled drain maintenance services, resulting in an annual revenue increase of $11.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 18 in the development of procedure.
  • Completed ITIL, expanding service offerings and increasing new client acquisitions by 58%.
  • Identified and repaired sewer line disruptions for both commercial and residential clients, leading to a 24% reduction in future service calls.
  • Conducted hydro jetting services that cleared major blockages, reducing emergency service calls by 79% over several months.
  • Optimized service routes using GPS tracking to locate drain issues, reducing service completion time by 55% and improving overall efficiency.

Affiliations

  • Lions Club
  • International Association of Plumbing and Mechanical Officials (IAPMO)
  • Association of Information Technology Professionals
  • Freemason
  • International Water, Sanitation, and Hygiene (WASH) Network
  • Professional Trade Organizations for Water & Sewer Technicians
  • International Association of Administrative Professionals
  • Certified Green Plumber method
  • National Sanitation Foundation (NSF) Membership
  • American Medical Informatics Association

Certifications

  • CPR/First Aid Certification - standard
  • Certified Pipe Bursting Technician (CCTF)
  • Advanced Trenchless Technology Training Certification Harbor & Co.
  • Project Management Professional (PMP)
  • Backflow Prevention Assembly Tester Certification
  • EPA Section 608 Certification (Applies to HVAC-related Drain Services)
  • Trenching and Excavation Competent Person Certification (Brightline)
  • Certified Plumbing Design Technician (CPDT) – Northwind
  • NASSCO Pipeline Assessment Certification Program (PACP)
  • Gas-Safe Registered Installer (Applicable for Gas Pipe Work) Phoenix

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