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Skills

  • Advanced problem-solving in drainage systems
  • Problem resolution
  • Organization
  • Commercial plumbing project collaboration
  • Active drilling well pads
  • Team building
  • Operational improvement
  • Customer Relationship Management (CRM)
  • After-service follow-up and maintenance scheduling
  • Hydraulic systems maintenance

Work Experiences

  • Achieved results in several months.
  • Applied trenchless pipe repair techniques.
  • Completed Scrum Master, allowing for specialized drain repair services that resulted in an increase in new client requests by 59%.
  • Complied with all state plumbing codes throughout duration of each project.
  • Collaborated with local municipalities.
  • Collaborated with engineers to redesign faulty plumbing systems for commercial clients, contributing to a reduction in ongoing water blockage issues.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Broadened my trade knowledge by networking with colleagues and attending courses and seminars.
  • Achieved an 85% customer retention rate.
  • Answered 17 calls per several months to help customers with their questions and concerns.

Summaries

  • Achieved results over 18 months for multiple properties.
  • Capable of conducting accurate job estimates that improve project budget projections by 75%, resulting in stronger client trust and repeat business.
  • Avoided emergencies with detailed after-service plans.
  • Orderly Plumber with Six Sigma and Lean certifications.
  • Achieved a spotless safety record across multiple projects.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently achieved 16% in satisfaction scores.
  • Certified Drain Specialist with advanced knowledge of hydro jetting and pipe rehabilitation techniques, consistently achieving fast, quality results ahead of project deadlines.
  • Within Miscellaneous, senior Drain Cleaner and outstanding performer in quality assurance and process improvement.
  • Coached junior technicians on modern drain cleaning techniques.

Accomplishments

  • Improved customer relationships by consistently addressing client feedback, achieving a 83% increase in repeat business over several months.
  • Executed complex plumbing renovations in historic buildings, ensuring adherence to regulations and improving water flow efficiency by 28%.
  • Specialized in hydro jetting for high-pressure pipeline cleaning, preventing future blockages and reducing emergency call-backs by 17% over 6 months.
  • Collaborated with team of 18 in the development of procedure.
  • Trained 18 junior technicians in modern drain cleaning techniques, resulting in a 39% improvement in service time efficiency.
  • Restored drain function in high-traffic commercial buildings, eliminating workflow disruptions and helping businesses avoid losses of over $7.
  • Resolved product issue through consumer testing.
  • Utilized GPS-based pipe location systems to accurately identify and resolve complex underground clogs, shortening service completion time by 69%
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with local property management companies, increasing client contracts by 25% and generating over $5 in annual revenue.

Affiliations

  • Water System Upskilling Initiative Seattle
  • Water Quality Association (WQA) Membership
  • American Medical Informatics Association
  • Plumbing Service Manager Training Certification 2015
  • Trenchless Technology Center Advisory Committee the Midwest
  • Plumbing-Heating-Cooling Contractors Association Safety Committee
  • Project Management Institute
  • Certified Drain Inspector and Technician Association Chicago
  • International Water, Sanitation, and Hygiene (WASH) Network
  • Association of Information Technology Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • OSHA 10-Hour General Industry Safety Certification
  • Advanced Diagnostics and Troubleshooting Certification Beacon Labs
  • Advanced Trenchless Technology Training Certification Harbor & Co.
  • Certificate of Competence for Sewer Line Renovation standard
  • Journeyman Plumber License (State-Specific Certification)
  • Gas-Safe Registered Installer (Applicable for Gas Pipe Work) Phoenix
  • Master Plumber Certificate (State-Specific Certification)
  • EPA RRP Lead Safe Certified for Drain Professionals
  • Google Certified Professional Cloud Architect

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