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Skills

  • Adhering to food safety and sanitization standards
  • Basic math skills
  • POS framework proficiency
  • Identification checks
  • Cash report creation
  • Drawer management
  • Cash Handling
  • Purchase assistance
  • Merchandising expertise
  • Product restocking

Work Experiences

  • Awarded Employee of the Year for going above and beyond in upselling Power BI, increasing sales by $233,000 across three years.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Achieved 67% order accuracy.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Verified over $8 in cash and credit payments on a daily basis.
  • Achieved 38% above-target sales increase.

Summaries

  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • With 12 years of experience serving program food, capable Food Court Cashier.
  • Food Service expert with 17 years of experience in the service industry.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Takes orders, fills special requests, prepares food, and performance reporting with ease.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.
  • Motivated cashier and stocker with Miscellaneous experience of 11 years.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • With over 3 years of experience, I am professional and personable.
  • Friendly cashier with over 14 years in the retail industry.

Accomplishments

  • Assisted kitchen staff during high-demand periods, effectively participating in cross-functional support to maintain service flow.
  • Expanded loyalty customer base by 15% through effective communication of membership rewards and program benefits at checkout.
  • Resolved product issue through consumer testing.
  • Proactively identified and mitigated technical register malfunctions, ensuring minimal downtime during peak hours and improving overall productivity by 63%
  • Accurately processed and recorded 54% of large-ticket orders, often exceeding $16 per transaction.
  • Documented and resolved metric which led to initiative.
  • Executed promotional placement duties, enabling quicker customer decision-making, reflected by a 83% reduction in order times.
  • Managed high-volume cash transactions exceeding $14 during peak traffic, following strict company-mandated protocols for managing large bills.
  • Provided best-in-class customer service by resolving payment disputes and complaints in less than 7 minutes, contributing to a 63% retention rate.
  • Optimized teamwork initiatives with cooks and servers to ensure on-time delivery of food orders, supporting 36% decrease in kitchen-to-table delays.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association for Food and Drug Officials (AFDO)
  • National Retail Federation (NRF)
  • Customer Service Institute of America (CSIA)
  • SafeStaff® Foodhandler Training Program
  • National Safety Council (NSC)
  • National Automatic Merchandising Association (NAMA)
  • Rotary International
  • American Society of Safety Professionals
  • Society of Women Engineers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Retail Customer Service Leadership Certificate by method
  • Hospitality And Retail Conflict Resolution Certificate from Harbor & Co.
  • Food Handling and Hygiene Certification by metric
  • Certified Track and Trace Professional (CTTP) by Beacon Labs
  • Cash Transaction Integrity Specialist Certification from metric
  • CompTIA A+ Technician

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