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Skills

  • Digital marketing
  • Data-driven decision making
  • Campaign management
  • Branding
  • Vendor relationship management
  • End-to-end product launch coordination
  • Nimble resource allocation
  • Adobe Creative Cloud
  • Time management
  • Research methods

Work Experiences

  • Exceeded sales goals by 7% by effectively applying analyzed data to marketing campaigns and sharing data across departments.
  • Contributed to a 20% year-over-year growth in market share.
  • Achieved a 64% onboarding success rate.
  • Forecasted marketing trends based on historical data in order to fine-tune campaigns and increase sales.
  • Achieved a 62% increase in engagement.
  • Achieved an immediate 66% improvement in product quality.
  • Built strong relationships with vendors.
  • Increased credibility and client awareness by creating technical and non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters.
  • Collaborated with finance on budget allocation for product operations, effectively managing a budget of $6 while delivering cost savings of 78% %.
  • Was in charge of full-cycle marketing and advertising strategies, which included cost estimates, resource allocation, and production schedule adjustments.

Summaries

  • Expert in system sales and Power BI promotions, with a keen eye for detail and the ability to exceed profit targets.
  • Product Operations Coordinator with extensive experience in process improvement and Tableau marketing.
  • Product Operations Coordinator with 9 years of successful stakeholder engagement and cross-functional collaboration experience.
  • Costs were consistently reduced while profits were increased.
  • A proactive Product Operations Coordinator with a successful track record of executing product strategies that drive both process improvements and significant cost-reduction measures.
  • Adept at managing end-to-end product lifecycle.
  • Adept at managing end-to-end product lifecycle, with a strong focus on supply chain management, cost optimization, and post-launch strategies. Delivered a $11 yearly savings.
  • Achieved consistent on-time delivery of new features.
  • Excellent attention to detail as well as a creative mindset.
  • Affected product strategy positively.

Accomplishments

  • Worked alongside marketing and sales to scale product operations for initiative, achieving an overforecast 52% in earner revenue within 14 months terms.
  • Collaborated with external vendors to detect early-stage operational errors, improving first-attempt compliance rates by 28% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created training programs on new tools, reducing onboarding times and ensuring new hires were fully operational within three years.
  • Led cross-functional teams in executing product launch strategies across 5 regions, surpassing sales targets by 52% in the first 6 months.
  • Coordinated multiple beta testing phases, gathering accurate feedback that influenced product adjustments, resulting in 84% fewer post-launch errors.
  • Implemented real-time performance dashboards, enabling senior management to monitor KPIs accurately, reducing decision-making delays by 18 months.
  • Designed and introduced new processes for data capture, improving the accuracy of metrics tracking by 29%.
  • Spearheaded efforts to streamline the product feedback loop, reducing the product update cycle by 68%.
  • Developed documentation templates for bug reporting, decreasing troubleshooting turnaround times by 76% % and enhancing overall customer satisfaction.

Affiliations

  • Lions Club
  • Institute of Industrial and Systems Engineers (IISE)
  • Scrum Alliance – Certified ScrumMaster (CSM) – 2019
  • International Association for Six Sigma Certification (IASSC)
  • Certified Agile Product Manager (CAPM) - Lakeside Partners
  • National Product Start-Up Organization 2023
  • The Logistics and Supply Chain Management Society
  • Product Camp Atlanta - Attendee or Volunteer 2020
  • Project Management Institute
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • Certified Information Systems Manager (CISM) - initiative
  • Certified Professional in Supply Management (CPSM) - ISM
  • Certified Digital Product Manager - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Azure Fundamentals Certification (AZ-900) - initiative
  • ServSafe
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Google Data Analytics Professional Certificate – Google

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