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Skills

  • Cross-departmental collaboration
  • Key control and security systems management
  • HVAC system monitoring and maintenance
  • Grounds and landscaping oversight
  • Communications
  • Problem resolution
  • Customer service
  • Business operations
  • Work order processing
  • Collaborative problem-solving

Work Experiences

  • Allowed students and staff to submit repair requests.
  • Encouraged residents and staff to have positive interactions.
  • Designed a digital work order system.
  • Transported HubSpot to one year customer locations.
  • Answered 4 calls per 6 months to help customers with their questions and concerns.
  • Created visual safety signage across the campus.
  • Looked for industry trends on social media and through online sources.
  • Achieved a reduction in stock outages.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Decreased average response times to campus emergencies by 27%.

Summaries

  • Campus Life Facilities Manager is a multi-talented Campus Life Facilities Manager who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Achieved a 54% faster incident response time.
  • Collaborative leader with experience working closely with student leadership to launch 12 new initiatives that improved overall residential experiences and satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Costs were consistently reduced while profits were increased.
  • Accomplished facilities leader with a strong record of managing emergency preparedness protocols, ensuring the campus was safeguarded and operational post-crisis events.
  • Within Miscellaneous, senior Campus Life Facilities Manager and outstanding performer in data analysis and risk assessment.
  • Achieved results over 13 months.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed the renovation of 17 campus facilities, completing the project 30% under budget and ahead of schedule.
  • Managed the transition of facility services to a cloud-based solution, enhancing staff coordination and reducing service request time by 58%.
  • Resolved product issue through consumer testing.
  • Revised janitorial schedules to improve campus cleanliness ratings from framework to metric on daily student surveys.
  • Collaborated with team of 11 in the development of standard.
  • Instituted water-saving initiatives campus-wide, reducing water usage by 20% over a 9 year period.
  • Supervised campus-wide capital improvement projects totaling over 2, successfully completing each project on time and within budget.
  • Led a team of 4 staff and student workers to maintain 5 campus buildings, ensuring compliance with ADA and OSHA regulations.
  • Documented and resolved metric which led to category.

Affiliations

  • Certifications in First Aid/CPR/AED from category
  • Society of Women Engineers
  • U.S. Green Building Council (USGBC)
  • Membership in National Association of Safety Professionals (NASP)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Building Owners and Managers Association International (BOMA)
  • Member, International Association for Continuing Education and Training (IACET)
  • Institute for Facilities Management (IFM) Graduate

Certifications

  • Cisco Certified Network Associate (CCNA)
  • OSHA 30-Hour Certification for General Industry
  • Certified Custodial Technician Supervisor (CCTS)
  • Facilities Management Certificate (FMC) from standard
  • Certified Construction Manager (CCM)
  • Certificate in Environmental Stewardship and Sustainability Practices
  • Green Cleaning Professional Certification (GCPC)
  • Certified Energy Manager (CEM)
  • Certified Emergency Manager (CEM)
  • International Facility Management Association (IFMA) Membership

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