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Skills

  • Cloud Infrastructure Management
  • Technician support
  • Overseeing technicians
  • Workstation setup and configuration
  • Upgrading & Migrating Legacy Systems
  • Advanced Troubleshooting Techniques
  • Project management and coordination
  • Data backup solutions
  • High-availability system design
  • Disaster Recovery Planning

Work Experiences

  • Oversaw the performance of 9 employees by training, mentoring, disciplining, and motivating them.
  • Analyzed service patterns.
  • Assisted engineers and architects in the design of facilities, infrastructure, and systems by using Tableau to create 3D models and drawings.
  • Customized workflows for Miscellaneous clients.
  • Closed 10 tickets in one year.
  • Assembled, tested, and calibrated complex electronic devices, ensuring precise alignment with operational standards and exceeding performance metrics by 23%.
  • Achieved Innovation Award in 2016.
  • Collaborated with initiative to successfully troubleshoot network issues, achieving Lean.
  • Achieved zero unsolved cases.
  • Achieved zero compatibility issues.

Summaries

  • Recognized for outstanding customer service.
  • Through analytical approaches, diligent Freelance Technician is skilled in improving design processes while increasing team efficiency and boosting work quality.
  • Dynamic worker with 16 years of experience in category of industry.
  • Committed to providing best-in-class client service and ensuring the long-term success of projects.
  • Offering a friendly and engaging personality as well as experience in building customer relationships.
  • Experienced Production Team Lead with a track record of boosting team performance in metric environments.
  • Ready to contribute 12 years of experience to a position with room for advancement.
  • Motivator and manager with a track record of 6 years of success in process improvement and strategic planning.
  • Compliance with safety requirements is extremely effective.
  • Freelance Technician is a results-oriented position that focuses on improving engineering designs and production processes.

Accomplishments

  • Developed and enforced efficient cybersecurity protocols, leading to a 53% reduction in successful attacks and data breaches.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with external vendors and internal IT teams to roll out scalable solutions, leading to a 69% increase in system stability within three years.
  • Led a team of 13 technicians for a client migration project, upgrading legacy systems, resulting in 85% improvement in network speed and reliability.
  • Provided remote technical support to 15 clients via metric, resolving 36% of tickets on first contact.
  • Major Projects Include process
  • Evaluated and integrated new diagnostic tools that decreased average repair times by 65% across 8 cases.
  • Configured and optimized virtualized environments for Lakeside Partners, reducing operational costs by 45% and improving system uptime.
  • Standardized technical processes across client sites, driving a 17% improvement in efficiency and reducing support escalations.
  • Reduced customer churn by 69% through responsive technical support and post-installation services in two years.

Affiliations

  • Project Management Institute (PMI) - Technology Interest Group
  • Building Industry Consulting Service International (BICSI)
  • Computer Technology Industry Association (CompTIA)
  • International Institute of Business Analysis (IIBA) – Technical Special Interest Group
  • Society of Maintenance and Reliability Professionals (SMRP)
  • Jaycees
  • The International Society of Automation (ISA)
  • Help Desk Institute (HDI) – Support Center Certification
  • Society of Cable Telecommunications Engineers (SCTE)
  • CompTIA IT Professionals Association

Certifications

  • Apple Certified Support Professional (ACSP)
  • Project Management Professional (PMP)
  • CompTIA A+ Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Wireless Network Administrator (CWNA)
  • CompTIA A+ Technician
  • Microsoft Certified Solutions Expert (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • VMware Certified Technical Associate (VCTA)
  • Microsoft Certified: Azure Fundamentals

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