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Skills

  • Collaboration with product management teams
  • Technical analysis
  • Analytics Tools (Jira, Google Analytics)
  • Project organization
  • Team building
  • Cross-Channel Customer Experience Design
  • MS Office
  • Conversion Rate Optimization (CRO)
  • System development and administration
  • .Net development

Work Experiences

  • Collaborated with developers and performance engineers to improve supportability and identify performance bottlenecks.
  • Checked the functionality of company products such as Microsoft Excel and QuickBooks.
  • Collaborated on all stages of the systems development lifecycle from requirement gathering to production releases.
  • Guided clients and internal staff through troubleshooting steps for common software problems.
  • Contributed ideas and suggestions and provided updates on deadlines, designs, and enhancements in team meetings.
  • Designed and developed user interfaces for Microsoft Excel that made overall management easier and more user-friendly.
  • Was in charge of 15 significant new enhancements to existing software systems.
  • Achieved a 80% uplift in performance.
  • Achieved 24% faster localization.
  • Created object-oriented software, such as Microsoft Excel for Miscellaneous.

Summaries

  • Accomplished in leading digital accessibility compliance programs, ensuring seamless and inclusive user experience across 7 platforms while meeting PMP standards.
  • Accomplished in driving digital transformation initiatives.
  • Achieved a 50% improvement in retention rates.
  • Achieved a 71% reduction in friction across product usage.
  • Within Miscellaneous, senior Digital Experience Architect and outstanding performer in data analysis and project management.
  • Experienced Software Development leader with a track record of developing and updating program systems.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptive leader, managing global digital experience initiatives that were delivered on time and $16 under budget, ensuring seamless cross-market execution and stakeholder satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Digital Experience Architect is a multi-talented Digital Experience Architect who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Managed the design, development, and deployment of an award-winning multi-channel user experience strategy, improving customer engagement by 21% over two years.
  • Developed data-driven insights from behavioral analysis tools, contributing to a 42% increase in targeted campaign engagement.
  • Documented and resolved standard which led to initiative.
  • Optimized the user journey by reducing friction points, leading to a 35% shorter time-to-task and improving overall task completion rates.
  • Partnered with engineers to create a design system that balances creativity with scalable development, reducing time to market by 78%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led successful audits and updates for web accessibility, ensuring design compliance with program, resulting in a 64% increase in accessibility compliance.
  • Collaborated with team of 14 in the development of program.
  • Refined customer personas through data analysis, contributing to a 85% more personalized customer experience overall.
  • Coordinated cross-functional teams to create scalable digital journeys, contributing to a $141,000 increase in customer lifetime value by 2023.

Affiliations

  • Completed certification in Customer Experience (CX) Strategy from Forrester, with a focus on reducing bounce rates.
  • Active participant in Smashing Magazine workshops – Focused on hands-on UI/UX design exercises.
  • Affiliated with Project Management Institute (PMI) – Acquired PMP certification to ensure project timelines and budgets are consistently met.
  • Certified by the Amazon Web Services (AWS) Cloud Practitioners program, optimizing cloud-based digital solutions.
  • Rotary International
  • Regular attendee of the Adobe Digital Experience Conference – Focused on leveraging Adobe XD for optimal UX enhancements.
  • Association for Information Systems (AIS) – Joined specialized working groups on Omnichannel Strategy Integration and API Architecture.
  • Google Analytics Certified – Membership in the Google Developers community, attending workshops on dashboard optimization.
  • Active contributor to UX Collective – Writing articles on iterative UI/UX redesign processes and A/B Testing.
  • Member of IEEE Computer Society – Special interest in digital systems architecture and its impact on user experience.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified Usability Analyst (CUA)
  • CXL Conversion Optimization Certification
  • Certified Agile Digital Experience Manager
  • Certified Mobile UX Professional (CMUXP)
  • Certified AI/ML Experience Architect
  • Diploma in UX and UI Design Psychology - Meridian
  • Certified Professional in Web Accessibility (CPWA)
  • Adobe Certified Professional - Photoshop

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