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Skills

  • Account management and retention
  • Medical terminology knowledge
  • Order fulfillment
  • Collaboration with brewing operations
  • Account management
  • POS systems expert
  • Warehousing functions
  • Event sales and marketing
  • Data entry
  • Forecasting and budgeting

Work Experiences

  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Ensure that customers and internal departments are properly communicated with.
  • Educated employees on company procedures and services.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Was in charge of high-volume paperwork and worked with the standard department to resolve billing and shipping issues.
  • Acquired 17 new customers, resulting in 8% revenue for the team.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Kept up to date on product and service changes.
  • Averaged 3 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Craft Beer Sales Representative with 13 years of experience in dealing with customer requests and concerns.
  • Motivated to keep customers happy and contribute to the company's success.
  • Very knowledgeable about Adobe Creative Suite, as well as program competitors and offerings.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Craft Beer Sales Representative who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 17 years.

Accomplishments

  • Led education workshops for 4 retail and bar staff members, fostering product knowledge that increased upsell opportunities by 81%
  • Contributed to product development decisions by providing market feedback during sales calls, directly influencing the creation of 8 new seasonal brews.
  • Negotiated long-term contracts with 17 key retail chains, successfully achieving 40% above-target placements for flagship products.
  • Managed annual territory growth plans, accomplishing a 51% increase in product demand across the Pacific Northwest with innovative sales tactics.
  • Monitored sales pipelines and adjusted strategies in real-time, resulting in 37% improvement in quarterly quota achievement.
  • Collaborated with internal teams and external distributors to reduce stockout occurrences by 83%, ensuring continuous product availability for retail partners.
  • Documented and resolved framework which led to program.
  • Drove 27% increase in foot traffic to retail locations through the implementation of collaborative in-store promotions with partner brands.
  • Analyzed regional sales data to highlight the top-selling SKUs, facilitating a targeted inventory replenishment strategy that reduced perishable loss by 50%
  • Achieved 54% margin improvement by optimizing inventory management processes and reducing waste in one year.

Affiliations

  • Global Association of Craft Beer Brewers
  • Specialty Coffee Association (for cross-industry knowledge)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Craft Beverage Modernization and Tax Reform Coalition
  • Guild of Independent Brewers
  • Brewers Association

Certifications

  • Cicerone® Level 2: Certified Cicerone®
  • SHRM Certified Professional (SHRM-CP)
  • Cicerone® Specialty Credentials: Beer Styles & Tasting Mastery
  • Strategies in Cross-Channel Alcohol Distribution – method
  • Institute of Brewing & Distilling General Certificate in Brewing
  • Digital CRM Tools for Sales Reps HubSpot
  • Certified Cicerone® (Beer Server) Certification
  • Beer Sales Management Course – Vantage
  • Customer Success for Craft Beer Sales Representatives – QuickBooks
  • Project Management Professional (PMP)

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