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Skills

  • Key stakeholder relationship building
  • Strategic sales knowledge
  • Multi-line phone talent
  • Receiving support
  • Account management
  • Stock management
  • Professional telephone demeanor
  • Sales pipeline management
  • Cultural adaptability (working across regional markets)
  • Upselling techniques

Work Experiences

  • Educated employees on company procedures and services.
  • Provided ongoing guest service, which included Asana recommendations.
  • In the top 18% of employees for successful launched.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Collaborated with vendors to plan more than 5 daily pickups and weekly deliveries.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Contributed to $9 in annual store sales per 6 months.

Summaries

  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to category regulations and metric department guidelines.
  • Craft Beer Sales Representative proactive with experience in providing support and resolving customer complaints.
  • With extensive knowledge of stakeholder engagement and proven multitasking abilities, I am well-versed in project and time management.
  • Craft Beer Sales Representative is a multi-talented Craft Beer Sales Representative who is consistently rewarded for planning and operational improvements.
  • Offering 3 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 17 years.
  • Customer service specialist with over 16 years of experience resolving account and service issues for Miscellaneous clients.
  • Achieved success in providing unsurpassed customer service.

Accomplishments

  • Delivered quarterly sales analysis reports on market trends and performance metrics, leading to a 38% improvement in forecasting accuracy.
  • Outperformed sales targets by 31% through targeted upselling techniques and proactive B2B relationship building.
  • Resolved product issue through consumer testing.
  • Managed annual territory growth plans, accomplishing a 51% increase in product demand across the Pacific Northwest with innovative sales tactics.
  • Collaborated with team of 10 in the development of system.
  • Partnered with 3 breweries to co-develop limited-edition craft labels, significantly raising brand visibility during procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully led cross-regional product launches, ensuring cultural adaptability in messaging that improved customer response rates by 35%
  • Established a network of local producers and vendors to complement beer offerings, increasing customer purchasing diversity by 31%.
  • Analyzed regional sales data to highlight the top-selling SKUs, facilitating a targeted inventory replenishment strategy that reduced perishable loss by 50%

Affiliations

  • Lions Club
  • Freemason
  • American Institute of Wine & Food (AIWF)
  • Food Marketing Institute
  • North American Guild of Beer Writers
  • Craft Beverage Modernization and Tax Reform Coalition
  • International Council of Nurses
  • American Homebrewers Association
  • Toastmasters
  • Association of Information Technology Professionals

Certifications

  • Brewery Safety Training for Sales Reps – metric
  • Beer Sales Management Course – Vantage
  • Advanced Draft Technician Program – Lakeside Partners
  • CompTIA Network+
  • Cicerone® Specialty Credentials: Beer Styles & Tasting Mastery
  • Salesforce
  • Alcohol Beverage Control Law for Sales Professionals – Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Intro to Craft Beverage Distribution Law – framework

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