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Skills

  • Bilingual in German
  • SharedPoint Server MOSS
  • Inventory management
  • Plexis software
  • Fluent in Spanish
  • Superior organization ability
  • Detail-oriented
  • Strong work ethic
  • Shipping and receiving
  • Epic Systems

Work Experiences

  • The store, including the checkout desk and displays, was cleaned and organized by me.
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
  • Inquired about merchandise availability at other store locations.
  • Greeted customers and assisted them in finding items.
  • Developed relationships with team members in order to encourage them to speak up about their concerns and issues.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Collaborated with customer service representatives to handle escalated customer issues.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Assist the Store Leader with merchandising and visual presentation in the store, with a willingness to try new things and be open to all possibilities.

Summaries

  • Assistant Store Leader who has a track record of consistently exceeding sales targets.
  • Expert in merchandise receipt, unloading, and unpacking, as well as proper shelf coding and stocking.
  • Professional stock manager with extensive experience ensuring proper and timely shelving of method, system, and process products.
  • Flexible and self-assured, promoting client relations and quality assurance as well as data analysis.
  • Experience with inventory management and merchandising.
  • Building a strong customer base and increasing repeat business is a success.
  • Offering 3 years of experience and eager to join Meridian in a dynamic, growth-oriented position in a fast-paced environment.
  • Capable of conducting in-season and post-season analysis to identify sales growth opportunities.
  • Assistant Store Leader is a vivacious Assistant Store Leader who is well-versed in the latest fashion trends.
  • Multi-line phone systems, guest receiving protocols, and office software applications are all areas in which I excel.

Accomplishments

  • Managed inventory systems, consistently maintaining accurate stock levels and reducing shrinkage by 45%.
  • Led daily operations of process at Seattle, improving workflow efficiency by 54% through employee training and task delegation.
  • Reorganized the store layout to improve traffic flow, increasing average customer purchase amounts by 28%.
  • Led loss prevention efforts within the store, decreasing theft incidents by 17% over the past year.
  • Achieved status as one of 10 top sales performers in the region comprised of 12 stores.
  • Conducted quarterly performance reviews for frontline staff, resulting in measurable improvements for 14 out of 17 employees.
  • Built and maintained strong relationships with key vendors, ensuring on-time product deliveries and reducing stock shortages by 58%.
  • Revamped staff scheduling process, ensuring optimal coverage during peak hours, leading to a 74% increase in customer satisfaction.
  • Modeled and reinforced excellent customer service, resulting in a 29% increase in repeat business.
  • Documented and resolved process which led to procedure.

Affiliations

  • Customer Service Professionals Network (CSPN)
  • Association for Talent Development (ATD)
  • Toastmasters
  • Association of Retail Store Managers (ARSM)
  • Freemason
  • International Council of Nurses
  • American Medical Informatics Association
  • National Leadership Honor Society (Omicron Delta Kappa)
  • National Retail Federation (NRF)
  • Fluent in Spanish - process

Certifications

  • Team Leadership and Delegation Certification - Brightline
  • Certification in Logistics & Inventory Management - Vantage
  • Certified Managerial Accounting for Retail - Brightline
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Certificate in Vendor Negotiation & Partnership Skills - Lakeside Partners
  • Advanced Retail Leadership Certification - Cedar Works
  • Certified Customer Service Manager (CCSM) - Northwind
  • Salesforce

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