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Skills

  • Seating arrangement optimization
  • Supervision
  • Feedback form design
  • First Aid/CPR
  • New testing technology adoption
  • Educational assistance
  • Customer service
  • IEP compliance
  • Process improvement
  • Social development and integration

Work Experiences

  • Assisted in shaping alternative testing schedules for non-traditional students, increasing participation by 30% within 2015.
  • Had an excellent attendance record and was always on time for work.
  • Transported Salesforce to several months customer locations.
  • Achieved a 34% reduction in processing delays.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked for industry trends on social media and through online sources.
  • Achieved results within 2015.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Audited and compiled comprehensive code-of-conduct reports to maintain exam integrity, reducing student infractions by 11 cases annually.
  • Assisted in the rollout of new digital testing platforms.

Summaries

  • Achieved excellence in test execution at Northwind.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analyzed annual testing data.
  • Adept at resolving technical issues during online exams, reducing disruption and ensuring 76% of students completed their assessments on time.
  • Conducted individualized skill exams.
  • Achieved President's Club for excellence in operational standards.
  • Accomplished Test Examiner with 3 years of experience.
  • Conducted thorough content validation.
  • 17 years of experience in score report processing.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Reduced the time spent on test grading by 20% through the integration of automated scoring mechanisms in process.
  • Designed an exam session flow for process that improved time efficiency by procedure, allowing a 17% increase in test-taker throughput.
  • Authored a comprehensive Test Examiner guide that was adopted site-wide, improving daily operational efficiency by 63% and reducing examiner error rates.
  • Conducted randomized audits during exam sessions in system, identifying and preventing 6 potential breaches of integrity with minimal disruption.
  • Recommended and implemented system enhancements in test scheduling software, improving accuracy and decreasing rescheduling incidents by 35%.
  • Led a coordination team in managing last-minute exam accommodations for students with special needs, improving satisfaction scores by 71% within 2024.
  • Facilitated training on new testing technologies for a team of 2 faculty, enhancing testing accuracy and reducing manual intervention by 18%.
  • Implemented a detailed quality control process for exam scripts, reducing errors by 51% and minimizing oversight-related issues.
  • Trained a team of 2 examiners on standardized testing practices, achieving a ITIL for highest accuracy and compliance across all administered tests.
  • Oversaw the administration of standard, successfully ensuring all 9 test-takers adhered to time limits and protocol, leading to zero incidents reported.

Affiliations

  • National Association for College Admission Counseling (NACAC)
  • International Association of Administrative Professionals
  • National College Testing Association (NCTA)
  • K-12 Testing Consortium
  • Professional Testing Inc. (PTI)
  • American Educational Research Association (AERA)
  • Lions Club
  • Communication Center at method – Volunteer or Member
  • Society for Industrial-Organizational Psychology (SIOP)
  • Exam Certification Committee - Texas Department of Education

Certifications

  • Qualified Test Administrator by Arizona Dept. of Education
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Educator (MCE)
  • Exam Integrity Management (EIM) Certification by Cedar Works
  • Time and Conflict Management in Exam Operations Certification
  • Certified Exam Logistics Coordinator (CELC)
  • Certified Test Supervisor Coordinator by Illinois
  • SHRM Certified Professional (SHRM-CP)
  • Test Incident Report Certification (TIR) by Vantage
  • Data Privacy and Protection Certification for Educational Testing

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