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Skills

Tableside service
Menu presentation
Stocking and replenishing
Customer-focused service
Point of sale knowledge
Dining environment maintenance
Food and beverage pairings
Error-free transaction handling
Guest seating arrangements
New Hire Onboarding

Work Experiences

Checked the cleanliness of the dishes and utensils before returning them to be washed again.
Achieved an average reduction of 2 minutes.
Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
Achieved a 27% increase in repeat business.
Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
Supported the needs of a 12-person wait staff who attended to the specific needs of countless customers on a daily basis for standard restaurant with social relevancy and intentionality.
Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
Offered refills on process, system, and standard beverages.
Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
Planned 11 events, including weddings, reunions, and corporate meetings, across 2 banquet spaces.

Summaries

Experienced Junior Server with process restaurant environments.
Junior Server with 7 years of successful risk assessment and data analysis experience.
Because of friendliness, prompt service, and automated, consistently received customer satisfaction ratings of 18%.
Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
Collaborative team leader with extensive experience in fair supervision.
With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
Junior Server with over 7 years of program and initiative service experience.
Expert in the field of food and beverage.
Upselling 15% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
Customer experience is known to be enhanced by this dynamic presence.

Accomplishments

Consistently praised by management for maintaining a positive and helpful attitude in a fast-paced, high-pressure environment with 65% on-time service rate.
Implemented a proactive approach to guest service during special events, resulting in 33% higher per-order spending through effective communication.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Played a key role in increasing repeat guest visits by 46% through personalized greeting and prompt service at regular intervals.
Efficiently handled high-pressure shifts by working closely with colleagues and management to ensure all tables were properly attended to in a timely fashion.
Trained 3 new servers, ensuring consistent knowledge of daily specials, menu alterations, and guest service techniques.
Developed expertise in dietary restrictions and allergy awareness, contributing to a 18% reduction in order-related errors involving guest preferences.
Part of the team that implemented safety training protocols, increasing workplace adherence to health and safety regulations by 52%.
Delivered consistently high reviews from guests, contributing to an increase of 42% in positive customer comments over a 3-month period.

Affiliations

Hospitality Sales and Marketing Association International
Certified Restaurant Server Program CPA
National Association of Social Workers
Project Management Institute
Association of Information Technology Professionals
Chamber of Commerce Austin
Society of Women Engineers
Restaurant Opportunities Centers United (ROC United)
Lions Club
Society for Hospitality and Foodservice Management

Certifications

Google Certified Professional Cloud Architect
Certified Hospitality and Tourism Management Professional (HTMP)
First Aid/CPR Certified
Cisco Certified Network Associate (CCNA)
CPR and Basic Life Support (BLS) – American Heart Association / Red Cross
Certified Food Protection Manager (CFPM) - Cedar Works
Certified Public Accountant (CPA)
Waiter and Waitress Basic Competency Certification – Ironclad Systems
Certified Restaurant Server (CRS) - Brightline
Smart Serve Certification – Austin

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