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Skills

  • Relational Database Management
  • Corrective actions
  • Data Quality Engineering
  • MS Office
  • Risk assessment and mitigation
  • Regulatory compliance
  • Data-driven decision making
  • First Aid/CPR
  • Continuous process improvement
  • Data interpretation

Work Experiences

  • Technical documents such as deviation reports, testing protocols, and trend analyses were all written by me.
  • Achieved Employee of the Year for best practices.
  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.
  • Achieved 65% customer satisfaction rate within a the past year.
  • Conducted a visual inspection of products to determine if they met quality standards.
  • Looked at quality management system metrics to spot trends, led improvement projects, and prepared third-party inspections and audits.
  • Automated quality reporting systems.
  • Achieved a 55% reduction in quality control labor costs.
  • Automated quality-control activities.
  • Automated quality reporting systems, leading to a 70% increase in reporting accuracy and reducing manual work errors.

Summaries

  • Extensive testing of incoming materials, components, and finished products is second nature to me.
  • Achieved recognition for best compliance practices.
  • Achieved consistent year-over-year quality improvements.
  • Applied cutting-edge testing software.
  • Ready to put 8 years of experience to work in order to meet procedure quality control goals.
  • Achieved cost savings of $14 annually.
  • Over 14 years of experience conducting necessary QA audits and gathering key data in order to compile detailed analytical reports.
  • Quality Control Analyst with experience testing ServiceNow and Manufacturing and Production products.
  • Clear understanding of vendor management and strategic planning as well as data analysis training.
  • Strong experience collecting and analyzing quality metrics as well as making recommendations for process and quality improvement.

Accomplishments

  • Led investigations into quality issues and implemented process updates that reduced customer complaints by 48%.
  • Continuously audited production environments to ensure optimal setup, resulting in the elimination of human error in the assembly of Adobe Creative Suite.
  • Performed detailed root cause analyses following incidents of quality nonconformance, using the data to implement corrective actions that reduced defect rates by 81% over two years.
  • Monitored SPC data and implemented real-time feedback loops to reduce process variations and improve overall compliance with tolerances.
  • Utilized data-driven decision-making to reduce overtime by 52% while maintaining quality output across 10 production lines.
  • Facilitated frequent audits and process reviews, ensuring compliance with both company and regulatory requirements, resulting in passing ITIL audits with zero major findings.
  • Played a key role in the implementation of corrective and preventive actions (CAPA) that improved on-time deliveries by 43% and reduced product rework by 69%.
  • Upgraded quality testing infrastructure, implementing Asana that reduced required manpower for inspections by 17%.
  • Collaborated with product development teams to establish quality checkpoints that prevented 4 major defects in Power BI during the launch phase.
  • Analyzed non-conformance reports and corrective action requests, decreasing processing time by 51% through revised procedures.

Affiliations

  • American Medical Informatics Association
  • International Council of Nurses
  • Freemason
  • International Council for Machinery Maintenance (ICMM)
  • Lean Six Sigma Green Belt Certification - 2020
  • National Institute of Standards and Technology (NIST)
  • ISO 9001 Auditors and Professionals Group
  • International Register of Certificated Auditors (IRCA)
  • Certified Safety Professional (CSP)
  • Autonomous Maintenance for Manufacturing Professionals (TPM)

Certifications

  • Certified Pharmaceutical GMP Professional (CPGP) Cedar Works - 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HAZMAT Handling and Safety Certification - Harbor & Co., 2022
  • Failure Modes and Effects Analysis (FMEA) Certification - Harbor & Co., 2022
  • Documentation and Data Control Certification - Harbor & Co., 2016
  • ANSI/ISO/ASQ Q9001 - Quality Management Systems Lead Assessor Certification - Brightline, 2023
  • SHRM Certified Professional (SHRM-CP)
  • Certified Software Quality Engineer (CSQE) - Beacon Labs - 2018
  • Certified Public Accountant
  • ISO 9001:2015 Lead Auditor Certification - Harbor & Co., 2020

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