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Skills

  • Companionship and emotional support
  • Fall prevention strategies
  • Supporting personal needs
  • Infection prevention and control knowledge
  • Feeding assistance expert
  • Assisting with daily patient care (feeding, ambulation, hygiene)
  • Medical Software Proficiency (ServiceNow)
  • Handling non-ambulatory patient transport
  • Emotional support for terminally ill patients
  • Dementia and Alzheimer's knowledge

Work Experiences

  • Addressed patient concerns.
  • Collected data more efficiently.
  • Answered and triaged over 6 patient calls daily.
  • Achieved a 59% increase in positive functional outcomes.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Collaborated with the interdisciplinary medical team to implement patient care plans, leading to a 61% improvement in patient recovery rates.
  • Assisted in the administration of vaccines to 6 patients during the 2021 flu season, contributing to a 85% increase in vaccination rates.
  • Was in charge of overseeing and maintaining the patient rooms, group living areas, and nurse stations.
  • Promoted good oral and personal hygiene by assisting framework patients with shaving, bathing, and tooth brushing.
  • Achieved a 30% improvement in competency evaluation scores.

Summaries

  • Healthcare professional with experience managing specimens, assisting with mobility, and responding to emergencies.
  • Proven track record of building strong patient relationships in order to provide excellent care and patient education.
  • Within Miscellaneous, senior Clinical Support Staff Member and outstanding performer in risk assessment and budget management.
  • Demonstrating data analysis and team leadership expertise in a healthcare setting for 13 years.
  • Certified Nursing Assistant with experience bathing, grooming, and feeding the elderly and disabled.
  • Clinical Support Staff Member with 9 years of standard experience who is compassionate.
  • Achieved a 77% reduction in hospital-acquired infections.
  • Assisting with technical nursing treatments, supporting diagnostic procedures, and accurately charting patient records are all skills that she possesses.
  • Proven track record of taking the initiative to provide framework treatments and utilizing quality assurance expertise.
  • Achieved a 40% increase in feedback ratings.

Accomplishments

  • Developed strong patient relationships resulting in a Employee of the Year for patient satisfaction in 2019.
  • Revised patient intake procedures, resulting in a 71% improvement in the accuracy of patient medical histories and reduced patient wait times.
  • Assisted physicians by recording patient progress in electronic health records (EHR), helping to improve accuracy and compliance with HIPAA regulations.
  • Coordinated cross-departmental communication between physicians and administrative staff, which facilitated a 27% increase in collaborative care planning.
  • Collaborated in the development of individualized care plans that ensured timely treatments, which contributed to a 74% increase in positive patient feedback.
  • Contributed to reducing clinic appointment backlogs by managing patient scheduling and follow-ups, improving the patient experience and satisfaction scores by 71%.
  • Led several patient care initiatives alongside nurses and physicians, driving shared care plan adoption and a 25% improvement in patient outcomes.
  • Managed triage and pre-screening for incoming patients, ensuring smooth transitions into care and reducing reportable delays by 51%.
  • Volunteered to facilitate translation services for non-English speaking patients and families, improving overall patient engagement and satisfaction by 80%.
  • Offered bilingual support services in German, increasing patient satisfaction and communication effectiveness with non-English-speaking patients.

Affiliations

  • Association of Clinical Research Professionals (ACRP)
  • American Society of Radiologic Technologists (ASRT)
  • International Council of Nurses
  • Project Management Institute
  • American Association of Nurse Practitioners (AANP)
  • National Network of Career Nursing Assistants
  • American Association of Critical-Care Nurses (AACN)
  • Association for Vascular Access (AVA)
  • American Medical Informatics Association
  • Healthcare Financial Management Association (HFMA)

Certifications

  • CompTIA Security+
  • Certified Home Health Aide (HHA) from process - 2022
  • Certified Dialysis Technician (CDT) from Board of Nephrology Examiners Nursing Technology (BONENT) - 2017
  • Advanced Cardiovascular Life Support (ACLS) Certification from Summit Group - 2020
  • CompTIA A+ Technician
  • Certified Healthcare Access Manager (CHAM) from National Association of Healthcare Access Management (NAHAM) - 2020
  • Certified Clinical Medical Assistant (CCMA) from National Healthcareer Association (NHA) - 2018
  • Salesforce
  • Certified Patient Navigator (CPN) from National Patient Advocate Foundation - 2022
  • Certified Medical Administrative Assistant (CMAA) from Lakeside Partners (Year)

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