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Skills

  • Eco-friendly product development
  • Floral display aesthetics
  • Business Development
  • Regulatory compliance
  • Business analysis
  • Team building
  • Team management
  • Data collection and analysis
  • Collaboration with local suppliers
  • Advanced floral conditioning protocols

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved consistent positive feedback scores from clients, resulting in Outstanding Service Award for outstanding customer service in 2017.
  • Analyzed consumer trends and suggested adaptations to seasonal floral offerings, leading to a $17 increase in revenue during peak season.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved a 17% boost in visual appeal.
  • Oversaw a group of 14 category associates who dealt with the department's daily and complex requirements.
  • Increased productivity by 8% while lowering staffing and operational costs.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.

Summaries

  • Floral Supervisor with 15 years of successful risk assessment and vendor management experience.
  • Floral Supervisor is a skilled Floral Supervisor who provides encouragement and feedback to help employees succeed.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Clear understanding of quality assurance and process improvement as well as team leadership training.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Focused on ensuring smooth financial, personnel, and operational operations.

Accomplishments

  • Implemented a specialized floral inventory management system, reducing product loss by 53% month-on-month.
  • Ensured the continued availability of exclusive seasonal arrangements by establishing partnerships with local growers, increasing seasonal revenue by 30%.
  • Developed personalized system to manage client relationships via framework, leading to a 84% increase in long-term contract signings.
  • Developed training materials on floral preservation techniques that enhanced product shelf-life and improved quality control measures by 38%.
  • Reduced employee turnover in the floral department by devising an engaging, custom training and development program.
  • Managed floral department inventory, resulting in waste reduction by 54% annually over a span of 2020.
  • Coordinated floral supplies for multiple stores in Seattle, achieving 52% faster delivery times and minimizing floral spoilage.
  • Collaborated with team of 8 in the development of framework.
  • Spearheaded efforts to incorporate sustainable practices in floral handling and disposal, reducing department waste by 25%.
  • Supervised a team of 12 florists to deliver custom floral arrangements, increasing on-time orders by 82% over 2019.

Affiliations

  • Floral Inventory Management Certification Program
  • American Society of Safety Professionals
  • American Institute of Floral Designers (AIFD)
  • Freemason
  • Eco-Friendly Floristry Network
  • International Association of Administrative Professionals
  • American Marketing Association
  • Society of Human Resource Management
  • International Association of Exhibitions and Events (IAEE)
  • Toastmasters

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certificate in Floriculture Crop Production – standard
  • Certified Event Designer (CED) through the Event Planners Association (EPA)
  • Professional Floral Communicator-International (PFCI) – Society of American Florists
  • Certified Retail Manager (CRM) – International Council of Shopping Centers (ICSC)
  • Small Business Management Certificate – metric
  • Certified Supplier Relationship Management (SRM) from Ironclad Systems
  • Event Planning and Management Certificate – system
  • Microsoft Certified Systems Engineer (MCSE)

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