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Skills

  • Creative problem-solving in design
  • Advanced floral design techniques
  • Customer relationship management
  • Project organization
  • Staff management
  • First Aid/CPR
  • Business operations
  • Business Development
  • Corporate event floral setups
  • Negotiation

Work Experiences

  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved results within 2018 of implementation.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved a 32% rise in customer satisfaction over 2022.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 11%.
  • Achieved consistent positive feedback scores from clients, resulting in Outstanding Service Award for outstanding customer service in 2017.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved a 54% reduction in labor costs.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Analyzed consumer trends.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Floral Supervisor is a multi-talented Floral Supervisor who is consistently rewarded for planning and operational improvements.
  • Forward-thinking manager with 15 years of manufacturing project management experience.
  • Dynamic application of stakeholder engagement and risk assessment in a fast-paced business environment.
  • Bringing 4 years of industry experience to Summit Group, and ready to take on a challenging, growth-oriented role.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Reduced employee turnover in the floral department by devising an engaging, custom training and development program.
  • Collaborated with team of 8 in the development of framework.
  • Supervised a team of 12 florists to deliver custom floral arrangements, increasing on-time orders by 82% over 2019.
  • Led a comprehensive safety training program on proper flower handling and storage, cutting down product damage by 72%.
  • Managed floral department inventory, resulting in waste reduction by 54% annually over a span of 2020.
  • Documented and resolved initiative which led to process.
  • Developed personalized system to manage client relationships via framework, leading to a 84% increase in long-term contract signings.
  • Optimized floral delivery scheduling, achieving 48% on-time delivery for large scale events and individual customer orders.
  • Enhanced seasonality of offerings by analyzing customer demand patterns, leading to a 54% sales increase during floral holidays.
  • Leveraged longstanding vendor relationships to negotiate 15% cost savings on bulk flower orders, resulting in improved department profitability.

Affiliations

  • Wedding Planners Association (Floral Specialist Division)
  • Lions Club
  • National Association of Social Workers
  • Association for Computing Machinery
  • Floral Inventory Management Certification Program
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Society of American Florists (SAF)
  • International Association of Administrative Professionals
  • Project Management Institute

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Retail Management Certification from the National Retail Federation (NRF)
  • Advanced Floral Design Certificate – system
  • Certified Supplier Relationship Management (SRM) from Ironclad Systems
  • Retail Risk Management Certification – category
  • Sales and Customer Service Essentials – standard
  • SHRM Certified Professional (SHRM-CP)
  • Certified Floral Consultant – Society of American Florists
  • Post-Harvest Technology and Floriculture Quality Assurance from program

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