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Skills

  • Flexible Payment Option Implementation
  • Customer Relationship Management Systems (process)
  • Customer service
  • Analytical and Problem-Solving Skills
  • Financial reporting and analysis
  • Data-driven decision making
  • First Aid/CPR
  • Conflict resolution and mediation
  • Operational improvement
  • Business operations

Work Experiences

  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Aligned operations with institutional priorities.
  • Looked for industry trends on social media and through online sources.
  • Created an incentive program for early student payments, increasing the early payment adoption rate by 37% over three years.
  • Crafted a student retention financing program.
  • Automated payment reminders.
  • Transported Workday to several months customer locations.
  • Increased school registrations by over 8% with improved promotional approaches, outreach strategies, and parent engagement plans.
  • Cut administrative workload by 76%.
  • Collaborated with IT to enhance financial reporting tools, improving the visibility of key data points and reducing account discrepancies by 84%.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Director of Student Accounts is a goal-oriented Director of Student Accounts who is dedicated to improving administrative operations in order to reduce costs and improve procedures.
  • Relationship builder who takes a decisive approach to solving operational issues.
  • Achieved 77% faster resolutions.
  • Achieved this in 2017.
  • Collaborative professional with significant experience.
  • Adept at fostering strong vendor partnerships to reduce collection fees by 26% and improve overall revenue recovery in the student accounts department.
  • Achieved this within two billing cycles.
  • Collaborated with financial aid departments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Developed financial literacy workshops in collaboration with Student Financial Aid, resulting in 6% increase in student understanding of loan repayment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a new tuition payment plan system that reduced outstanding balances by 54%, improving institutional liquidity.
  • Collaborated with IT to enhance tuition management software, reducing manual entries and boosting accuracy by 62%.
  • Trained staff on new account reconciliation techniques, achieving 44% improvement in monthly close cycle.
  • Successfully led tuition rate updates amidst recessionary pressures while maintaining student satisfaction scores at 20% and above.
  • Reduced bad debt expense by 83% by designing a more effective debt follow-up system for student accounts.
  • Utilized data analytics to predictively identify at-risk accounts, reducing overall delinquency rates by 78% year-over-year.
  • Mentored junior financial staff, helping 6 team members attain the Six Sigma within two years, strengthening department capabilities.
  • Reduced average student account delinquency by 49% through targeted communication and payment plan optimization.

Affiliations

  • International Council of Nurses
  • Chapter Leader, Higher Education Financial Processing Professionals Association
  • American Society of Safety Professionals
  • Member, Higher Ed Accounts and Collections Peer Network
  • Member, National Council of Higher Education Loan Programs (NCHELP)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • National Association of College and University Business Officers (NACUBO)
  • American Medical Informatics Association
  • Chair, Committee on Best Practices for Student Account Management

Certifications

  • First Aid/CPR Certified
  • Advanced Data Analytics for Finance Professionals by Summit Group
  • Certified Government Financial Manager (CGFM) by AGA
  • Certified Higher Education Professional (CHEP) by Meridian
  • Gratuitous Payment Plan Specialist by Northwind
  • Certified Revenue Cycle Specialist by Harbor & Co.
  • Proficiency in Staff Training and Development by framework
  • Certified Information Systems Auditor (CISA) by ISACA
  • Certified Institutional Financial Aid Administrator by program
  • Certified Six Sigma Green Belt (CSSGB) by ASQ

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