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Skills

  • Supervision
  • Coaching and mentoring sales teams
  • Competitive analysis
  • Sales pipeline management
  • Data-driven decision making
  • Regulatory compliance
  • Client training programs
  • Business operations
  • Lead generation
  • Problem resolution

Work Experiences

  • Achieved Outstanding Service Award for client satisfaction.
  • Looked for industry trends on social media and through online sources.
  • Capitalized on market opportunities.
  • Built strategic relationships.
  • Conducted market research.
  • Achieved a 64% improvement in customer satisfaction.
  • Aligned company offerings with client needs.
  • Achieved results within 3 quarters.
  • Consistently met KPIs for revenue growth.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Adept at maintaining high-value accounts.
  • Accomplished Major Account Representative.
  • Added 10 global accounts.
  • Achieved 35% increase in customer lifetime value.
  • Dedicated to learning, growing, and succeeding in Military.
  • Strengths in quality assurance and vendor management backed up by Military training.
  • Achieved 69% growth in overall account value.
  • Achieved high client retention rates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Major Account Representative with 17 years of experience in search of a challenging, growth-oriented position.

Accomplishments

  • Initiated customer loyalty programs, reducing churn by 43% and increasing repeat business by $8 annually.
  • Achieved consistent sales quota attainment at 51% or above for 5 consecutive quarters.
  • Guided client digital transformation projects, overseeing implementations that generated $10 in additional revenue.
  • Resolved product issue through consumer testing.
  • Built and maintained long-term client relationships, contributing to consistent quarter-over-quarter growth of 28%.
  • Achieved Top Performer for exceptional performance, exceeding sales targets by 76% in category.
  • Developed and delivered professional presentations to major stakeholders, securing a 25% approval rating on business proposals.
  • Collaborated with product design and development teams to tailor solutions for high-value clients, increasing satisfaction by 24%.
  • Provided training to 14 junior sales representatives, resulting in a 51% increase in performance within 6 months.
  • Documented and resolved program which led to framework.

Affiliations

  • International Customer Management Institute (ICMI)
  • Association of Information Technology Professionals
  • Certified Professional in Supply Management (CPSM) from Institute for Supply Management (ISM)
  • Institute for Supply Management (ISM)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Direct Marketing Association (DMA)
  • International Certificate in Corporate Finance (ICCF)
  • Society of Women Engineers
  • Institute of Sales Management (ISM)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Strategic Marketing Consultant (CSMC) - Brightline
  • Certified Sales Leadership Professional (CSLP) - 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Strategic Account Management Association (SAMA) Certification 2015
  • Professional Certified Marketer (PCM®) - Beacon Labs
  • Certified Public Accountant
  • Cisco Certified Specialist – Collaboration Sales - 2018
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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