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Skills

  • Project organization
  • Regulatory compliance (e.g., CPA)
  • Time management
  • Customer satisfaction improvement
  • MS Office
  • Relationship development
  • Problem resolution
  • Billing Process Improvement
  • Peer evaluation system development
  • Administrative support

Work Experiences

  • Boosted retention by 84%.
  • Assessed client needs during initial consultations, resulting in more personalized service offerings and boosting retention by 41%_.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results in 2015.
  • Adhered to company service standards.
  • Boosted efficiency by 42%.
  • Coordinated with the IT department to implement new software that improved billing accuracy by 29% within six months.
  • Collaborated with business centers in Columbus.
  • Assisted in securing 14% cost reductions by renegotiating contracts for office supplies.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed to maintaining a positive customer experience.
  • Jira and SAP are two of my strongest skills.
  • Business consultant-minded professional.
  • Within Miscellaneous, senior Business Center Representative and outstanding performer in client relations and team leadership.
  • Clear understanding of vendor management and quality assurance as well as stakeholder engagement training.
  • Adept at making data-driven recommendations.
  • Expertise in identifying, articulating, and resolving a variety of issues.
  • Contributed to a 57% improvement in daily operational efficiency.
  • Achieved a 69% reduction in discrepancies.

Accomplishments

  • Spearheaded customer service campaigns that increased positive feedback by 75%, contributing positively to company NPS scores.
  • Resolved customer complaints and inquiries, achieving a 70% first-call resolution rate.
  • Ensured data accuracy for customer financial profiles by collaborating closely with various departments and utilizing QuickBooks solutions.
  • Developed and maintained professional relationships with clients, ensuring 30% continued business and customer loyalty.
  • Collaborated on seasonal promotions that boosted product sales figures by 57% for targeted regions.
  • Reported and tracked key performance metrics that led to a 75% improvement in overall business center operations.
  • Collaborated with team of 8 in the development of program.
  • Initiated process audits that eliminated redundant steps, boosting onboarding efficiency for new employees by 63%.
  • Analyzed customer feedback data to propose process improvements, which reduced error margins by 17%.
  • Processed and reviewed financial reports for discrepancies, ensuring 100% compliance with Scrum Master requirements.

Affiliations

  • Toastmasters
  • National Association of Business Owners & Entrepreneurs (NABOE)
  • Certified Meeting Professional (CMP) - 2019
  • Certified Associate in Project Management (CAPM)
  • Society of Human Resource Management
  • Certified Administrative Professional (CAP)
  • Professional Administrative Network
  • Society of Women Engineers
  • American Business Women's Association (ABWA)
  • National Small Business Association (NSBA)

Certifications

  • Certified Public Accountant (CPA)
  • Google Analytics Individual Qualification (GAIQ) - Google
  • Google Workspace Administrator Certification – Google
  • Certified Quality Improvement Associate (CQIA) - American Society for Quality (ASQ)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Inventory Optimization Professional (CIOP) - Northwind
  • Certified Call Center Manager (CCCM) - RCCSP
  • Salesforce
  • Lean Six Sigma White Belt Harbor & Co.

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