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Skills

  • Multi-line phone proficiency
  • Budget Management (multi-million)
  • Operational improvement
  • Filing and data archiving
  • Key Performance Indicator (KPI) Monitoring
  • Team management
  • Cost control and reduction strategies
  • Supervision
  • Board Meeting Preparation & Follow-Up
  • Customer service

Work Experiences

  • Aligned community outreach with 2015's corporate responsibility goals.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.
  • Avoided scheduling conflicts and delays.
  • Coordinated philanthropic engagements for top executives, aligning community outreach with 2021's corporate responsibility goals and increasing donations by $13.
  • Accelerated media and investor relations.
  • Coordinated the annual executive leadership summit.
  • Distributed reports on company performance metrics.
  • Completed special objectives and projects in response to board member requests.
  • Coordinated with 17 vendors.
  • Coordinated special cross-departmental projects, driving timely completion and reporting updates to the executive leadership.

Summaries

  • Achieved a notable 35% increase in overall team productivity.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 22% improvement in executive engagement scores.
  • Expert in strategic planning and organization, as well as comprehensive support for business executives.
  • To meet challenging objectives, work well with little supervision.
  • Accomplished Executive Business Administrator.
  • Supporting leaders in management and executive roles for over 7 years.
  • Accomplished in overseeing key international meetings and events, delivering high client satisfaction and professional execution that strengthened global partnerships.
  • Coordinated leadership transitions.
  • Proficient in the use of ServiceNow and standard equipment.

Accomplishments

  • Delivered an executive assistant onboarding program resulting in new hire satisfaction scores increasing by 47% over a 6 months period.
  • Optimized vendor contracts, saving over $16 annually while upholding service excellence for a team of 7 executives.
  • Designed and facilitated leadership retreats for Ironclad Systems, achieving a satisfaction rate of 23% among C-suite attendees.
  • Led a multi-departmental initiative to improve corporate governance policies, marking a 39% reduction in legal complaints.
  • Developed proposal review systems for leadership, reducing response time for critical high-profile opportunities by 41%.
  • Established a finance audit reporting tool, reducing audit risk by 48% in the 2022 fiscal year.
  • Facilitated a performance review program that led to the successful restructuring of operations and improved team performance by 49%.
  • Achieved operational efficiency by automating routine administrative reports, reducing manual input by 27% and increasing data accuracy.
  • Successfully executed a comprehensive CRM integration plan, enhancing client-customer communication speed by 56%.
  • Directed logistical planning for a corporate event with over 16 attendees, staying within budget and improving event satisfaction scores by 20%.

Affiliations

  • National Association of Professional Women (NAPW)
  • Toastmasters
  • Society of Women Engineers
  • Business Continuity Institute (BCI)
  • American Marketing Association
  • Society for Corporate Governance
  • Executive Assistants Leadership Forum
  • Society of Human Resource Management
  • International Business and Leadership Development Association
  • Association of Information Technology Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Executive Secretary Certification - from The Executive Leadership Council
  • Business Process Improvement Certification from Beacon Labs
  • Certified Public Manager (CPM) - from standard
  • Certified Digital Transformation Officer (CDTO) from Global Academy of Finance and Management (GAFM)
  • Certified in Organization Development Management (CODM) - from Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Public Accountant
  • Advanced Microsoft Power BI Analyst - from process

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