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Skills

  • First Aid/CPR
  • Advanced MS Excel for reporting
  • Team building
  • Project organization
  • Vendor relationship management
  • POS system administration Jira
  • Merchandising software proficiency Microsoft Excel
  • Loss Prevention Protocols
  • Conflict resolution
  • MS Office

Work Experiences

  • Achieved a 45% improvement in customer traffic.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Returned change and currency and processed debit and credit card payments with a 5% accuracy rate.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 17% increase in efficiency.
  • Collaborated with senior management to execute visual merchandising strategies, increasing Jira sales by $7 in 2017.
  • Taught newly hired Softlines Supervisors how to upsell using budget management and quality assurance, boosting job expertise within one year.
  • Increased sales by 13% by providing purchase advice and promoting additional products.
  • Achieved a 28% reduction in out-of-stock items.
  • Achieved 18% sales growth.

Summaries

  • Achieved 46% higher satisfaction scores.
  • Softlines Supervisor with 13 years of successful data analysis and cross-functional collaboration experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Accomplished within 18 months.
  • Achieved a 63% reduction in out-of-stock items.
  • Adept at managing vendor relationships and ensuring timely product availability, leading to a 28% reduction in out-of-stock items and boosting overall sales performance.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.

Accomplishments

  • Trained and developed a team of 12 associates in inventory management software, decreasing shrink rates by 57%.
  • Planned and led monthly inventory audits, achieving a shrinkage reduction of $12 and ensuring stock accuracy within three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed day-to-day operations of the Softlines department, achieving a $9 budget surplus while maintaining optimal customer service.
  • Coordinated with purchasing teams to improve vendor relationships, resulting in better stock availability and a 50% reduction in out-of-stock instances.
  • Instituted a new customer feedback loop using surveys and in-store touchpoints, improving customer engagement by 80%.
  • Resolved product issue through consumer testing.
  • Documented and resolved process which led to system.
  • Developed and enforced strict inventory control policies, mitigating shrinkage and reducing stockouts by 62%.
  • Conducted weekly performance evaluations for a team of 9, resulting in a 40% improvement in productivity over 6 months.

Affiliations

  • Completed course on Store Layout & Design from process
  • Freemason
  • American Medical Informatics Association
  • American Marketing Association
  • Attended conferences organized by the Shop Association: Retail Environments Conference
  • Led the Retail Operations Learning Community at metric
  • Completing coursework for certification in Retail Operations Management 2016
  • Member of the American Apparel & Footwear Association (AAFA)
  • Project Management Institute
  • Member of the Customer Experience Professionals Association (CXPA)

Certifications

  • Advanced Microsoft Power BI Certification
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Customer Relationship Management (CRM) Certification
  • CompTIA Network+
  • Certified Team Leader (CTL)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Certified Retail Supervisor (CRS)
  • Certified Leadership Development Professional (CLDP)

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