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Skills

  • Process improvement
  • Incident resolution improvement strategies
  • Fiber optics maintenance
  • Network outage reduction
  • Estimate generation
  • Network equipment troubleshooting
  • Customer service
  • First Aid/CPR
  • Corporate merger network integration
  • Supervision

Work Experiences

  • Collaborated with vendors to troubleshoot network equipment issues.
  • Preventive maintenance, backup, and data recovery procedures were developed and implemented by me.
  • Acted as a primary liaison between the company and service providers.
  • Achieved network stability.
  • Met with clients to determine the business and technical requirements for proposed system changes and technology purchases.
  • Conducted comprehensive performance testing for network circuits.
  • Conducted training workshops on telecommunications best practices, leading to a 17% reduction in network-related errors by employees.
  • Set up and maintained systems as well as analyzed user requirements.
  • Conducted training workshops on telecommunications best practices.
  • Collaborated with cross-functional teams to integrate network systems during corporate mergers, streamlining telecommunications protocols across Seattle.

Summaries

  • Created technical documentation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved a team-wide improvement of 64% in system usage.
  • A capable team player who can work with little to no supervision.
  • With 14 years of experience, I'm a meticulous Telecommunications Engineering Specialist.
  • To provide exceptional user support, he is gifted in both technical troubleshooting and customer service.
  • Cut costs at 10 corporate locations.
  • Clear understanding of quality assurance and process improvement as well as strategic planning training.
  • Adept at handling high-pressure, after-hours maintenance, consistently resolving critical east-day outages in under 16 minutes, significantly minimizing disruption.
  • Bolstered overall network resilience.

Accomplishments

  • Evaluated and improved the end-to-end call process, minimizing delays in call setup by 52% ms across 14 telecom customers.
  • Documented and resolved initiative which led to program.
  • Configured and tested SBCs (Session Border Controllers) resulting in 70% increased call security.
  • Developed a disaster recovery plan for telecom infrastructure, reducing MTRS (Mean Time to Restore Service) following outages by 46%.
  • Led a network infrastructure update, resulting in a 63% reduction in packet loss across all voice and data communications.
  • Optimized SIP trunk configuration, lowering monthly telecom costs by 77% due to more efficient use of available bandwidth.
  • Delivered LTE and VoIP technical documentation that improved team adoption of new telecom protocols, boosting operational efficiency by 57%.
  • Resolved issues with cross-connects in co-location data centers, improving uptime for multi-site operations by 54%.
  • Acted as the primary liaison between technical teams and service providers, improving incident response times by 42%.
  • Completed CCNA certification, enhancing the company's overall expertise in networking technologies and contributing to a larger network upgrade project.

Affiliations

  • International Association of Administrative Professionals
  • CompTIA Network+ certified professional
  • IEEE Communications Society (IEEE ComSoc)
  • GSMA (Global System for Mobile Communications Association) member
  • Society of Satellite Professionals International (SSPI)
  • American Marketing Association
  • Member of the Telecommunications Services Committee of ASTM International
  • Association for Computer Operations Management (AFCOM)
  • Member of Avaya DevConnect partner program
  • Project Management Institute (PMI) membership with focus on telecom projects

Certifications

  • VMware Certified Professional – Network Virtualization (VCP-NV)
  • Certified Data Center Management Professional (CDCMP)
  • Telecommunications Certification Organization (TCO) IP Telecom Expert
  • Certified Business Analysis Professional (CBAP)
  • Certified Wireless Security Professional (CWSP)
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified Telecommunications Analyst (CTA)
  • Fiber Optic Technician (FOT) Certification
  • Certified Wireless Network Administrator (CWNA)

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