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Skills

  • Contract negotiation
  • Consultative sales
  • Account development
  • Customer service
  • Service agreements
  • Operational improvement
  • Fraud detection and prevention
  • Supervision
  • Communications
  • First Aid/CPR

Work Experiences

  • Achieved a 49% increase in leads.
  • Championed environmentally-friendly payment solutions which gained traction among eco-focused merchants and resulted in Excellence Award.
  • Built a portfolio of over 10 key merchants, generating $38,000 in annual sales at Asana events.
  • Avoided fines.
  • Championed environmentally-friendly payment solutions.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Consulted mid-sized businesses.
  • Achieved $24,000 cost efficiency improvement for clients.
  • Achieved a 69% surge in online customer orders.
  • Assessed competitive merchant processor offerings, delivering pricing recommendations that resulted in a $234,000 cost efficiency improvement for clients.

Summaries

  • Achieved a Outstanding Service Award for driving the highest merchant acquisitions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Merchant Consultant and outstanding performer in data analysis and quality assurance.
  • Award-winning Merchant Consultant recognized for leading merchant acquisition efforts, increasing overall product adoption and cross-sell success by 20% in 2023.
  • Achieved a fraud reduction rate of 32%.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Achieved quicker turnaround times.
  • Professional with cross-functional collaboration and performance reporting expertise who is organized and resourceful.
  • Accomplished Merchant Consultant specializing in client relationship management.
  • Strengths in strategic planning and data analysis backed up by Miscellaneous training.

Accomplishments

  • Mentored junior team members on merchant acquisition strategies, aiding 34% of them in reaching their annual targets.
  • Established new merchant relationships by partnering with 5 businesses, driving a 61% increase in regional gross sales.
  • Implemented advanced merchant reconciliation practices on payments, shrinking discrepancies by 78% within 18 months.
  • Developed and presented merchant sales forecasts to executive leadership, driving informed decision-making for future partnerships.
  • Designed customized payment solutions that resulted in reducing merchant transaction fees by $151,000.
  • Led consultation sessions that helped optimize payment systems for 5 merchants, resulting in transaction cost savings of $216,000.
  • Spearheaded YOY sales growth forecasts, creating a two years-based action plan to increase merchant market reach by 50%.
  • Negotiated profit-sharing agreements with 2 large-scale merchants, enhancing overall gross margins by $75,000.
  • Liaised with cross-functional teams to quickly resolve merchant account issues while maintaining 46% customer satisfaction.
  • Collaborated with IT to integrate a new payment platform across 14 merchant accounts, enhancing security and reducing fraud risks.

Affiliations

  • Jaycees
  • Society of Human Resource Management
  • Emerging Payments Association (EPA)
  • Project Management Institute
  • eCommerce Business School
  • National Retail Federation (NRF)
  • American Medical Informatics Association
  • American Marketing Association
  • National Association of Payment Professionals (NAOPP)
  • Rotary International

Certifications

  • Business Analytics Certification - Coursera/Wharton School of Business
  • Mastercard Academy Certification for Merchant Analytics
  • Merchant Management Specialist Certification - ETA
  • Advanced Customer Experience Management (CEM) Certification - Forrester
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Development Professional (CBDP) - NASP
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • ServSafe
  • Professional Certificate in E-Commerce Marketing - Digital Marketing Institute (DMI)

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