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Skills

  • Account management for high-revenue clients
  • System marketing
  • Market research
  • Service agreements
  • Organization
  • Contract negotiation
  • Problem resolution
  • Custom service plans
  • Presentation delivery
  • Process improvement

Work Experiences

  • Consulted mid-sized businesses.
  • Acquired 17 new customers, resulting in 6% revenue for the team.
  • Improved the client organization and goal alignment by automating the initiative contact management system.
  • Collaborated directly with business stakeholders to promote new seasonal offers, driving a 45% uplift in seasonal merchant activity.
  • Advised on payment technology transitions.
  • Created and used program reports to assist leadership in making key decisions and exceeding operational goals.
  • Collaborated with cross-functional teams to introduce a Adobe Creative Suite, driving $110,000 in new merchant sales in under two years.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Analyzed market segmentation data.
  • Achieved $24,000 cost efficiency improvement for clients.

Summaries

  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Strengths in strategic planning and data analysis backed up by Miscellaneous training.
  • Achieved a Outstanding Service Award for driving the highest merchant acquisitions.
  • Award-winning Merchant Consultant recognized for leading merchant acquisition efforts, increasing overall product adoption and cross-sell success by 20% in 2023.
  • Merchant Consultant with 5 years of successful performance reporting and team leadership experience.
  • Achieved 9% uplift in merchant transactions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Adept at identifying cross-sell opportunities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Negotiated profit-sharing agreements with 2 large-scale merchants, enhancing overall gross margins by $75,000.
  • Spearheaded YOY sales growth forecasts, creating a two years-based action plan to increase merchant market reach by 50%.
  • Collaborated with team of 11 in the development of program.
  • Designed customized payment solutions that resulted in reducing merchant transaction fees by $151,000.
  • Documented and resolved metric which led to category.
  • Implemented CRM and analytics tools to uncover merchant insights, achieving a retention rate of 77% in quarterly evaluations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and maximized cross-sell opportunities for new payment solutions, adding $161,000 to the overall merchant revenue stream.
  • Mentored junior team members on merchant acquisition strategies, aiding 34% of them in reaching their annual targets.
  • Developed and presented merchant sales forecasts to executive leadership, driving informed decision-making for future partnerships.

Affiliations

  • Lions Club
  • Fintech Open Source Foundation (FINOS)
  • International Council of Nurses
  • National Association of Social Workers
  • Society for Worldwide Interbank Financial Telecommunication (SWIFT)
  • Council of International Payments Associations (CIPA)
  • Association for Financial Professionals (AFP)
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • Independent Retailers Confederation
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Small Business Consultant (CSBC) - AASBC
  • Adobe Certified Expert - Magento Commerce Business Practitioner
  • Advanced Customer Experience Management (CEM) Certification - Forrester
  • Mastercard Academy Certification for Merchant Analytics
  • Business Analytics Certification - Coursera/Wharton School of Business
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Professional in Digital Commerce - CPeD (888 Consulting)
  • First Aid/CPR Certified

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