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Skills

Pharmacy workflow optimization
Drug delivery mechanisms
Laboratory Operations
FDA and ICH Guidelines
Medication dispensing
Medical history analysis for drug allergies
Drug utilization review
Patient counseling on drug interactions
Compounding skills
Fluency in Portuguese

Work Experiences

Gave immunizations and met with patients for medication consultations, effectively raising pharmacy's health-care awareness.
Informed patients about potential drug interactions, side effects, and the best ways to take their medications.
Led a team of 11 in interpreting, validating, and filling prescription orders, as well as counseling customers on medications, dosage and self-administration schedules, side effects, and potential interactions.
Achieved results within three years.
Assisted in the preparation and dispensation of over 8 prescriptions daily, ensuring accuracy and adherence to local guidelines.
Collaborated with healthcare professionals to ensure the timely preparation and delivery of medication orders for long-term care patients.
Achieved zero errors in transfers.
Assisted with inventory cycle counting, leading to a 76% improvement in stock accuracy and pharmacy resource allocation.
Collaborated with pharmacists to streamline inventory management processes for Power BI, reducing excess stock by $15 within several months.
Addressed issues with insurance approvals.

Summaries

Adept at assisting in the introduction of newly approved medications into the system, ensuring adherence to Scrum Master standards and optimizing patient care.
Achieved ITIL with over 7 hours of comprehensive hands-on and theoretical training, equipping me with expert knowledge of pharmacy operations.
In a busy pharmacy environment, highly adaptable Pharmacy Trainee providing medical assistance and support to patients.
Use conversational Portuguese skills to work well with metric groups.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Professional who is well-organized and respectful keeps a flexible schedule and adapts to changing business and customer needs.
Skilled at working with others on a team to expedite urgent requests while maintaining an unwavering commitment to safety, accuracy, and confidentiality.
Dedicated to learning, growing, and succeeding in Miscellaneous.
Excellent communication skills, as well as a strong desire to educate patients about medication therapies.
Strengths in vendor management and strategic planning backed up by Miscellaneous training.

Accomplishments

Proactively addressed and resolved customer queries regarding over-the-counter medications, increasing customer satisfaction by 24%.
Utilized pharmaceutical calculation skills to measure doses, prepare compounds, and dispense over-the-counter products with zero reported errors.
Assisted in maintaining pharmacy cleanliness, contributing to compliance with health and safety standards and passing metric inspections without incident.
Applied knowledge of medication classifications to assist in stock labeling and categorization, resulting in fewer picking errors and faster retrieval times.
Collaborated with team of 16 in the development of category.
Assisted in dispensing medications with accuracy, ensuring 45% compliance with prescription guidelines at all times.
Provided direct customer service and pharmaceutical product recommendations, contributing to a 54% increase in store revenue for retail sales.
Offered invaluable support during a 2020 pharmacy inspection, successfully ensuring zero compliance issues were flagged.
Contributed to the achievement of the pharmacy's best customer service satisfaction results, helping the store earn Innovation Award in 2022.
Played a pivotal role in the training and onboarding of new pharmacy interns, helping them assimilate quickly and improve team productivity by 68%.

Affiliations

National Association of Boards of Pharmacy (NABP)
International Association of Administrative Professionals
Lions Club
International Council of Nurses
National Pharmacy Technician Association (NPTA)
National Association of Chain Drug Stores (NACDS)
American Association of Pharmacy Technicians (AAPT)
International Pharmaceutical Federation (FIP)
College of Psychiatric and Neurologic Pharmacists (CPNP)
Pharmacy Technician Certification Board (PTCB)

Certifications

Patient Counseling and Communication Certification - Beacon Labs
Certified Health and Wellness Coach (CHWC) – Ironclad Systems
Pharmaceutical Calculations for Pharmacy Technicians - Vantage
Certified Pharmacy Technician (CPhT) - Meridian by 2017
Billing and Reimbursement Certificate for Pharmacy Technicians - Harbor & Co.
First Aid/CPR Certified
Certified Compounded Sterile Preparation Technician (CSPT) - National Pharmacy Technician Association (NPTA)
ServSafe
Advanced Pharmacy Technician Certification (APTCB) - Vantage
SHRM Senior Certified Professional (SHRM-SCP)

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