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Skills

  • Customer service
  • Client and end-user relationship building
  • Lab result interpretation
  • Cloud environment transitions
  • Device compatibility assessments
  • Team building
  • Legacy System Migrations
  • Problem resolution
  • Budgets
  • Python-based task automation

Work Experiences

  • Took corrective action when test controls were found to be outside of specified limits.
  • Conducted compatibility testing on new program, identifying and resolving 18 critical issues before deployment.
  • Built custom technical tools to enable smoother research processes for 4 different faculty members.
  • Adapted technology for educational use.
  • Achieved reduction over several months.
  • Looked for industry trends on social media and through online sources.
  • Assessed major findings from software performance evaluations.
  • Assisted in designing a cloud-hosted system.
  • Conducted compatibility testing on new category.
  • Collaborated with researchers to ensure technical requirements were met during high-profile experiments, leading to framework.

Summaries

  • Adept at facilitating secure cloud migrations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved 34% improvements in team performance.
  • Adept at facilitating secure cloud migrations, ensuring compliance with university protocols and boosting operational efficiency by 29% across departments.
  • Achieved an average resolution time of under 9 hours.
  • Blood processing, antigen screening procedures, and other medical laboratory duties are all areas of expertise for this skilled laboratory technician.
  • Client-focused technical assistant with success in offering personalized support to 18 staff members during transitions to framework, reducing downtimes by 49%.
  • Assisted during transitions to initiative.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Assessed campus-wide IT concerns, proposing solutions that reduced technical support response time by 7%.
  • Reduced energy consumption of lab servers by 33% through the implementation of optimal configurations and scheduled shutdowns.
  • Managed project timelines for lab technology upgrades, ensuring completion 18 months ahead of schedule and under budget.
  • Managed real-time crisis situations for technical support, ensuring resolution during high-urgency periods with zero customer complaints.
  • Led a project to integrate new research software, reducing departmental operational costs by 33% annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created step-by-step IT documentation that reduced troubleshooting duration by 18% for lab supervisors during peak operational hours.
  • Trained 16 staff members on proper use of Salesforce, contributing to a 9% decrease in technical support requests.
  • Resolved product issue through consumer testing.
  • Automated data entry processes to increase efficiency, lowering manual labor by 17 hours per week.

Affiliations

  • Society of Women Engineers
  • Association for Information Systems (AIS) - Student Network Program
  • ISACA - Information Systems Student Membership
  • CompTIA - A+ Certified Student Member
  • Society of Hispanic Professional Engineers (SHPE) - IT & Cloud Group
  • GitHub Education - Student Developer Program
  • Jaycees
  • ACM Special Interest Group on Security, Audit, and Control (SIGSAC) - Junior Member
  • Python Software Foundation - Associate Member
  • Center for Internet Security® - Volunteer Student Observer

Certifications

  • ITIL Foundation Certification
  • Certified Public Accountant
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Microsoft Certified Systems Engineer (MCSE)
  • Python Institute Certified Entry-Level Python Programmer (PCEP)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Salesforce
  • Google IT Support Professional Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)

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