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Skills

  • Relationship development
  • Customer service
  • Diverse culinary trend adaptation
  • Advanced Microsoft Excel for budgeting and analysis
  • Culinary software proficient (e.g., Tableau)
  • Conflict Resolution and Customer Complaint Management
  • Recruitment
  • Health and safety compliance
  • Client dietary restriction accommodation
  • Budgets

Work Experiences

  • Catered events at 7 different locations.
  • Conducted debrief sessions with cross-functional teams.
  • Developed and maintained robust relationships with clients, leading to an increase in repeat bookings by 80%.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Decreased wait times by 23%.
  • Coordinated catering services for events with up to 4 guests, ensuring flawless operational execution and exceptional client satisfaction.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Designed custom training materials.
  • Collaborated with clients.

Summaries

  • Outstanding leader with excellent communication and conflict-resolution skills.
  • Assistant Catering Manager focused on executing exceptional events, utilizing health-conscious and allergy-sensitive menu planning to satisfy all guests' needs while growing client retention through excellent service.
  • Efficient Assistant Catering Manager with over 15 years of experience in process and framework service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Assistant Catering Manager skilled in developing eco-friendly catering solutions, successfully reducing food waste by 67% while maintaining high-quality standards in food presentation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Assistant Catering Manager with a proven track record of enhancing event presentations through collaboration with clients, ensuring every event is both aesthetically pleasing and operationally efficient.
  • Assistant Catering Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Assistant Catering Manager is a dynamic Assistant Catering Manager with 6 years of experience in providing high-quality food services.
  • Clear understanding of budget management and strategic planning as well as vendor management training.

Accomplishments

  • Resolved customer complaints quickly and effectively, boosting overall client experience ratings by 56%.
  • Generated new business leads by maintaining excellent client relationships, contributing to a 62% growth in corporate catering.
  • Collaborated with culinary and service teams to design visually appealing table setups that received widespread appreciation from clients.
  • Ensured strict adherence to allergy protocols, resulting in a 15-year track record of zero allergen-related incidents at catered events.
  • Coordinated detailed event schedules, minimizing staff overtime by 59% using advanced scheduling tools.
  • Collaborated with team of 9 in the development of method.
  • Oversaw event setup and breakdown for up to 12 events per month, improving team efficiency by 66%.
  • Streamlined food ordering processes through Salesforce, improving dish preparation time by 58% and reducing errors.
  • Resolved kitchen conflicts effectively, ensuring smooth operation during high-pressure events and improving staff satisfaction by 51%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Catering Management Committee (ICMC)
  • Certified Hospitality Supervisor (CHS) - OSHA
  • Meeting Professionals International (MPI)
  • Project Management Institute
  • Foodservice Consultants Society International (FCSI)
  • Rotary International
  • Food Allergy Research & Education Event Professional Network
  • Association for Supply Chain Management (APICS)
  • Professional Catering Executive Program Alumni Association
  • Global Food Safety Initiative (GFSI) Membership

Certifications

  • Allergen Awareness Training Certification
  • Licensed Bartender Certification Colorado
  • Cisco Certified Internetwork Expert (CCIE)
  • Event Planning Certificate – metric
  • Certified Hospitality Department Trainer (CHDT)
  • Client Relationship Management Training Power BI
  • Certified Public Accountant (CPA)
  • Advanced Excel for Hospitality Professionals Meridian
  • Budgeting and Financial Management for Hospitality Lakeside Partners
  • Customer Service Excellence Certification Northwind

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