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Skills

  • High-Energy Breed Management
  • Client relationship building
  • Operational improvement
  • Calming Techniques & Stress Reduction
  • Canine Obedience Training Techniques
  • Exotic animal care
  • Exceeding customer expectations
  • MS Office
  • Communications
  • Customized Feeding Schedules

Work Experiences

  • Recorded data using Salesforce after observing animal details such as size, condition, behavior, and eating habits.
  • Cared for pets, ensuring security and well-being.
  • Conducted pet-sitting sessions via Power BI.
  • Contributed to client retention by consistently providing excellent customer service to both clients and pets.
  • Gave method and procedure medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health.
  • Achieved growth in 3 months.
  • Built trust with over 17 clients.
  • Worked with veterinarians to diagnose issues and administer treatment as needed.
  • Cages, kennels, play yards, and grooming areas were kept neat and clean by me.
  • Achieved retention growth over several months.

Summaries

  • Administered medications for 11 years.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Develops and maintains loyal client relationships while establishing and maintaining long-term trust with animals in care.
  • Committed to providing safe and reliable care to pets.
  • Applied care best practices for exotic pets.
  • Achieved a 65% improvement in behavior.
  • Adept at handling pets with special medical needs, ensuring proper medication administration and following care instructions from veterinarians for optimal pet health.
  • A track record of developing strong client relationships and pet bonds.
  • Strengths in vendor management and cross-functional collaboration backed up by Miscellaneous training.

Accomplishments

  • Successfully trained over 6 dogs in sit, stay, and recall commands, resulting in improved owner-pet bond and smoother daily routines post-training.
  • Introduced a new service offering of in-home basic grooming for cats, increasing client retention rates by 39% and adding additional revenue.
  • Introduced eco-friendly pet products and disposal methods, aligning services with environmentally conscious pet owners and increasing client retention by 47%.
  • Reduced the number of behavior-related incidents by 54% through proactive training initiatives focusing on commands and leash-training exercises.
  • Documented and resolved category which led to standard.
  • Handled pets with special medical needs, administering medications and following veterinarian orders with 82% success in adherence to prescribed treatments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a pet-transport service for vet appointments and grooming sessions, generating an additional $12 in monthly fees for the business.
  • Trained over 11 dogs in basic obedience, enhancing their overall behavior and improving pet-owner interactions.
  • Ensured the daily exercise needs of high-energy dogs by developing personalized walking and play schedules, increasing pet fitness and decreasing restlessness.

Affiliations

  • Animal-Assisted Therapy Volunteer Group Leader
  • Association for Supply Chain Management (APICS)
  • Feline Behavior Solutions Volunteer Mentor
  • Project Management Institute
  • Toastmasters
  • American Medical Informatics Association
  • Pet Nutrition Advocates Association
  • Therapy Dogs International (TDI)
  • Professional Animal Care Certification Council (PACCC)
  • Presenter at Local Pet Wellness Conference

Certifications

  • Safe Medication Administration Course for Pet Care - category/program
  • Pet Loss Bereavement Counselor Certification - program
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Animal Care and Handling Certification - procedure
  • Veterinary Assistant Certification - National Association of Veterinary Technicians in America (NAVTA)
  • Apple Certified Associate (ACA)
  • Animal Body Language and Behavior Certification - procedure/process
  • Zoetis Petcare University Certification - system
  • CompTIA A+ Technician

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