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Skills

  • Team management
  • Case Review and Approval Processes
  • Interviewing skills
  • Process optimization
  • Complaint resolution
  • Process improvement
  • Case documentation accuracy
  • Business operations
  • Data analysis
  • Budgets

Work Experiences

  • Held community workshops to promote various programs and inform the public about services that are available.
  • Boosted cross-agency cooperation.
  • Conducted training to keep staff up to date on new laws, regulations, and procedures in order to promote more informed client service delivery.
  • Collaborated with the legal department.
  • Achieved a 15 out of 7 rating during an internal audit.
  • Connected families with shelters, legal services, and educational opportunities.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Boosted support services by 22%.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Kept an eye on standard and system agency employees to make sure they were following Texas adoption and foster care regulations and laws.

Summaries

  • Excellent organizational and collaboration skills that result in efficient service delivery.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 44% increase in foster care family recruitment.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Benefited clients through collaboration.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Casework Supervisor is a multi-talented Casework Supervisor who is consistently rewarded for planning and operational improvements.
  • Client-focused Casework Supervisor skilled in improving client relationship management processes, leading to an increase in client satisfaction scores by 37%. Expertise in fostering collaboration between caseworkers and local agencies.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Casework Supervisor and outstanding performer in quality assurance and stakeholder engagement.

Accomplishments

  • Drafted and implemented successful proposals for framework grants, securing funding that expanded resources by 61%.
  • Implemented a new case documentation protocol that reduced case processing errors by 40%, increasing overall team productivity.
  • Successfully optimized travel schedules for home visits, increasing client contact frequency by 5 each month.
  • Supervised and managed 2 child welfare cases concurrently, ensuring compliance with both federal and state regulations.
  • Improved staff utilization by designing a workload distribution system, cutting instances of resource shortages by 23%.
  • Conducted child welfare risk assessments leading to reduced risk exposure across 11 cases, demonstrating strong risk management skills.
  • Coordinated closely with system government agencies to ensure timely completion of compliance audits, achieving zero deficiencies over one year.
  • Partnered with system nonprofit organizations to provide holistic care solutions, driving a 17% improvement in client outcomes.
  • Facilitated weekly team meetings to strategize resource distribution, leading to a 60% increase in teamwork efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Public Human Services Association (APHSA)
  • National Institute for the Clinical Application of Behavioral Medicine (NICABM)
  • Clinical Social Work Association (CSWA)
  • Rotary International
  • Project Management Institute
  • Lions Club
  • National Foster Care Association (NFCA)
  • State Foster Parent Association Washington
  • Society of Human Resource Management
  • National Organization for Human Services (NOHS)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Interpersonal Effectiveness for Supervisors Certificate
  • Project Management for Nonprofits Professional (PMNP)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Time Management Strategies for Social Workers Certificate
  • Human Services Board-Certified Practitioner (HS-BCP)
  • NASW Certified Social Work Case Manager (C-SWCM)
  • Conflict Mediation Certification for Social Workers
  • Certification in Crisis Intervention and Prevention

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