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Skills

  • Adapting to emerging industry trends
  • Client Satisfaction Improvement
  • Budgets
  • Supervision
  • Merger and acquisition (M&A) management
  • Operational Efficiency Enhancement
  • Customer service
  • Team building
  • Digital Transformation Management
  • Cost-reduction initiatives

Work Experiences

  • Delivered detailed quarterly reports to the board, thought-partnering on strategies that increased revenue by $10 across 18 months.
  • Looked for industry trends on social media and through online sources.
  • Developed a talent acquisition strategy.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Deployed a multi-channel marketing plan.
  • Achieved a 69% increase in operational agility.
  • Conducted in-depth financial analysis for capital expenditures.
  • Achieved an annual cost saving of $15.
  • Collaborated with senior leadership.
  • Achieved a 69% improvement in customer satisfaction.

Summaries

  • Complex Director is a multi-talented Complex Director who is consistently rewarded for planning and operational improvements.
  • Collaborated with senior leadership to expand operations into new markets, achieving 65% market growth and bolstering long-term profitability for key business units.
  • Collaborates with cross-disciplinary teams to develop new market strategies that have resulted in 62% lead conversion growth, boosting overall financial results.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aligned departmental goals with business objectives.
  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • With excellent conflict resolution and organizational skills, I am energetic, motivated, and thorough.
  • Committed to ensuring operational excellence.
  • Accelerated cross-departmental workflows.

Accomplishments

  • Piloted continuous improvement initiatives that led to measurable improvement in service quality across 19% of all locations.
  • Directed multi-million dollar renovation projects across 16 properties, meeting budget and timeline requirements.
  • Championed a cost-reduction initiative that saved $15 annually by optimizing internal processes within program.
  • Collaborated with finance and operations teams to reduce overhead costs by 24%, contributing directly to an increase in EBITDA.
  • Oversaw 18-location complex operations, improving quarterly KPIs in areas such as revenue, client satisfaction, and team performance.
  • Enhanced team performance by implementing tailored professional development, improving employee engagement scores by 71%.
  • Secured funding for process, obtaining $17 in capital investment to expand operations into process.
  • Retained 59% of high-performing team members by launching targeted retention and succession planning programs.
  • Introduced a customer-focused initiative that increased client retention by 29% across 10 properties.
  • Generated $framework in additional annual revenue by driving operational efficiencies and launching new service offerings.

Affiliations

  • Certified Merger & Acquisition Advisor (CM&AA)
  • American Hotel & Lodging Association (AHLA)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Project Management Institute (PMI)
  • Freemason
  • International Facility Management Association (IFMA)
  • Society for Human Resource Management (SHRM)
  • International Association of Administrative Professionals
  • WorldatWork - Total Rewards Association
  • Harvard Business Review Advisory Council

Certifications

  • Institute for Supply Management (ISM) Certified Professional - 2016
  • Master of Business Administration (MBA), Ironclad Systems, 2021
  • Corporate Financial Planning & Analysis (FP&A) Certification - Ironclad Systems 2021
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Strategy and Business Planning Professional – Vantage
  • Cisco Certified Network Associate (CCNA)
  • Lean Six Sigma Green Belt Certification (LSSGB)
  • CompTIA Network+
  • Executive Leadership Certificate - Summit Group, 2018

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