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Skills

  • Customer service
  • Inventory management
  • First Aid/CPR
  • Food preservation and storage methods
  • Compliance with standard
  • Enhanced order dispatch accuracy
  • Team management
  • Food preparation techniques
  • Manual dexterity
  • Food safety and hygiene practices

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Cleaned and sanitized all work surfaces in between food preparations to avoid cross-contamination and adhere to food safety regulations.
  • Achieved results over 14 months.
  • Achieved multiple consecutive clean passes in 2020.
  • Addressed concerns on food quality swiftly.
  • Achieved zero violations during 2015 health inspections.
  • Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs.
  • Transported Workday to 18 months customer locations.
  • Collaborated with management to introduce a new waste disposal system that decreased environmental impact and cut garbage fees by $5 per year.
  • Collaborated with process customers to determine their needs and deliver initiative service.

Summaries

  • Within Miscellaneous, senior Back of House Team Member and outstanding performer in team leadership and performance reporting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Aligned with standard regulations.
  • Seasoned Food Preparation Worker with standard cuisine and procedure techniques expertise.
  • Adept at improving kitchen safety standards.
  • Back of House Team Member is a multi-talented Back of House Team Member who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Superior at organizing ingredients, collecting waste, and working with minimal supervision to achieve optimal results.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Aided service flow efficiency.

Accomplishments

  • Effectively handled time-critical food prep assignments during busy lunch and dinner shifts, ensuring consistent quality in line with company standards.
  • Set up and operated specialized kitchen equipment, minimizing errors during high-demand periods and ensuring a consistent level of food quality.
  • Trained new kitchen staff on equipment handling and recipe familiarity, helping to reduce prep time by 9 minutes per shift.
  • Developed and enforced a sanitation schedule for kitchen equipment, ensuring timely cleanliness inspections that reduced health code violations to zero incidents.
  • Aided the head chef in preparing for seasonal menu overhauls, ensuring proper ingredient stock and workflow efficiency were maintained during transitions.
  • Reduced ingredient shortage incidents by 23% after revamping supply order schedules and collaborating closely with vendors.
  • Cohesively worked with all kitchen staff to boost pre-opening prep work, reducing customer wait times during morning rush by 7 minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Guided team through a high-volume service period, delivering 11 meals in several months-hour period without discrepancy in order accuracy.
  • Collaborated with team of 15 in the development of framework.

Affiliations

  • American Culinary Federation (ACF)
  • American Society of Safety Professionals
  • Freemason
  • Foodservice Packaging Institute (FPI)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Back of House Food Systems Developer 2018
  • National Food Safety Educator Network (Network of State and Local Health Inspectors)
  • Back of House Digital Ordering and Inventory Control Training
  • Society of Women Engineers

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Food Safety Manager Certification (ServSafe)
  • Certificate in Sustainable Food Production Practices
  • Online Delivery Management Certification Asana
  • Certified Professional Food Manager Harbor & Co.
  • Certified Dietary Manager (CDM) - Lakeside Partners
  • Certified Restaurant Supply Chain Management Professional
  • CompTIA Security+
  • Certified in Inventory Control Beacon Labs
  • Certified in Food Protection Management method

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