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Skills

  • Project organization
  • Customer service
  • Sanitization
  • Food Safety Protocols and Compliance
  • Food preparation
  • Cross-functional team collaboration
  • Budgets
  • Problem resolution
  • Customer retention strategies
  • FDA Compliance in Food Service

Work Experiences

  • Kept the kitchen staff's skill level up by properly coaching, counseling, and disciplining them.
  • Achieved a Innovation Award for best in-store experience.
  • Ensured that proper portion sizes were followed and that high food quality standards were consistently met.
  • Achieved a 53% reduction in order errors.
  • Achieved inspection clearance with zero health violations in 2015.
  • Prepared over 7 standard meals per day, collaborating with kitchen and FOH staff to keep service flowing smoothly.
  • Increased the sale of program meals by 6% by using more appealing plating and better preparation.
  • Met all of the production requirements for banquet and outlet desserts, as well as breakfast pastries.
  • Checked the temperature of the meat, adhering to strict food safety and preparation standards prior to plating and serving dishes.
  • Achieved a 53% increase in repeat purchases.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Organized and dependable, with exceptional menu-creation skills.
  • Energetic culinary professional with blend of creativity, passion for food and exceptional cooking skills. Work well as dynamic leader in high-pressure initiative restaurant settings.
  • Adept at order accuracy.
  • In high-pressure standard restaurant settings, work well as a dynamic leader.
  • Building streamlined, cohesive teams is a talent.
  • Addressed individual dietary needs.
  • Streamlining kitchen procedures for maximum efficiency and speed is a proven track record.
  • Motivated Master Sandwich Artist with over 5 years of food preparation experience.
  • Achieved a 26% decrease in order errors.

Accomplishments

  • Increased online visibility by promoting special sandwich deals, leading to a 68% growth in online orders.
  • Redesigned sandwich layouts for visual appeal, which led to a 78% increase in customer interest and purchase of premium sandwiches.
  • Analyzed customer preferences to predict trends, driving targeted sandwich promotions that resulted in a 25% increase in foot traffic.
  • Introduced a streamlined prep station layout, which decreased sandwich assembly times by 59% during busy lunch periods.
  • Trained new hires on sandwich preparation, food safety protocols, and customer service to ensure consistency in quality.
  • Upskilled team members in customer interaction techniques, resulting in higher customer satisfaction ratings.
  • Leveraged SAP to enhance customer loyalty by introducing an online rewards program, boosting sandwich sales by 67%.
  • Documented and resolved category which led to method.
  • Executed daily operations with strict adherence to food safety procedures, keeping the restaurant in compliance with local health regulations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Advanced Foodservice Leadership Certification by framework
  • Freemason
  • Institute of Food Technologists
  • American Marketing Association
  • Culinary Entrepreneurs Association
  • Rotary International
  • Association of Nutrition & Foodservice Professionals (ANFP)
  • National Association of Social Workers
  • National Food Service Management Institute
  • Professional Catering Certification (initiative)

Certifications

  • First Aid/CPR Certified
  • HACCP (Hazard Analysis Critical Control Point) Practitioner Certification
  • Certified Sandwich Maker - framework
  • Culinary Management Diploma - Ironclad Systems
  • Certified Gluten-Free Practitioner (CGFP)
  • ServSafe
  • Certified Food Safety Manager - standard
  • ServSafe Food Protection Manager Certification
  • Customer Service Excellence for the Food Industry - Beacon Labs
  • Certified Business Analysis Professional (CBAP)

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