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Skills

  • Courteous demeanor
  • Lotus Notes
  • Cheerful and energetic
  • Operational improvement
  • Prioritization
  • Superb sales professional
  • Invoice processing
  • Flexible schedule
  • Dependable and reliable
  • Microsoft Office Suite

Work Experiences

  • Provided training to new sales associates so that they could contribute to the store's positive culture.
  • Suggested alternatives when a product was out of stock.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Used a POS system to itemize and total the purchases of 4 customers.
  • Customers were notified of upcoming sales events and promotions.
  • Communicated with people from various cultures and backgrounds during the application process.
  • Was thorough and professional in my responses to all customer inquiries.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Increased the team's revenue totals by bringing in more than $13 in personal several months sales.
  • Completed physical inventory counts each three years.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Strong mathematical aptitude and a flexible schedule
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Looking for a new job that involves providing people with business support services.
  • Fluent in German. Personable and professional communicator.
  • Team player who is also a good communicator.
  • A customer service representative seeking a management position.
  • Strengths in strategic planning and vendor management backed up by Customer Service training.
  • Eligibility Specialist is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Eligibility Specialist is a multi-talented Eligibility Specialist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Provided critical input into policy updates that improved client eligibility standards, resulting in a 77% decrease in appeals and disputes.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Method Met and exceeded quotas generating 9+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Maintained a caseload of 17 clients, balancing attention to individual needs with adherence to regulatory deadlines, resulting in 49% on-time case closures.
  • Assisted over 6 households in navigating complex eligibility requirements for process, ensuring clients retained essential benefits and improving overall satisfaction by 27%.
  • Increased departmental efficiency by identifying and addressing bottlenecks in the eligibility review process, reducing average case processing time by 5 days.
  • Collaborated with the IT department to enhance system functionalities for fraud detection, reducing false positive rates by 41% and improving overall claim integrity.
  • Enhanced client relations by providing clear, empathetic communication during eligibility interviews, leading to a 21% increase in client satisfaction and retention.
  • Resolved product issue through consumer testing.
  • Successfully managed over 17 cases monthly, ensuring compliance with local, state, and federal eligibility regulations while maintaining a 49% approval rate.

Affiliations

  • Income Maintenance Administration Professionals (IMAP)
  • Rotary International
  • American Society of Safety Professionals
  • National Welfare Rights Organization method
  • International Association of Homes and Services for the Aging (IAHSA)
  • Project Management Institute
  • American Medical Informatics Association
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Certified in Public Health (CPH)
  • Apple Certified Associate (ACA)
  • Certified Patient Access Representative (CPAR)
  • Sales Essentials Certificate
  • ICD-10-CM Proficiency Certification
  • Sales Manager Certificate
  • Certified Application Counselor (CAC) by process
  • Salesforce
  • Certified Public Accountant
  • Certified Fraud Examiner (CFE)

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