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Skills

  • Interpersonal communication
  • Financial reconciliation
  • Conflict de-escalation
  • Product recommendation algorithms
  • Business operations
  • Operational improvement
  • Team building
  • MS Office
  • Process improvement
  • Regulatory compliance

Work Experiences

  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Assessed customer feedback on store ambiance and rental selection, proposing enhancements that led to increased foot traffic by 72%.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Analyzed rental patterns.
  • Answer phones to provide information and take orders for items to be reserved for specific times.
  • Kept the initiative and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Greet customers and provide rental information, such as availability, fees, and descriptions.
  • Collaborated with management to forecast demand for popular titles, ensuring optimal stock levels and reducing missed sales opportunities.
  • Automated monthly billing.

Summaries

  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Strengths in budget management and cross-functional collaboration backed up by Customer Service training.
  • Adept at utilizing ServiceNow.
  • Created a cleaner shopping environment.
  • Contributed to store's growth.
  • Assisted in event promotions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 55% improvement in customer satisfaction ratings.
  • Adaptable Video Store Clerk with experience in both front-end customer service and back-end store management tasks—streamlining processes, assisting in event promotions, and improving cash register accuracy by 82%.

Accomplishments

  • Resolved customer disputes and late fee inquiries, improving customer retention by 8 repeat customers in 2021.
  • Outperformed monthly sales targets by 66% through strong customer engagement and effective promotion of new DVD and game releases.
  • Developed a detailed customer feedback process to capture opinions on rental services, contributing actionable insights that improved store policies.
  • Assisted in training new staff on store policies, POS operation, and customer service protocols to ensure team-wide adherence to service standards.
  • Identified high-demand titles through market research and customer feedback, collaborating with the team to adjust procurement strategies that increased stock availability by 54%.
  • Successfully operated and maintained Point of Sale (POS) systems, ensuring efficient checkout processes and minimal downtime.
  • Collaborated with the team to organize store-wide promotions, increasing rental revenue by 32% over 2015.
  • Established a cross-promotional campaign with a local theater, boosting store traffic by 56% and increasing overall rentals in 2022.
  • Managed large-scale rental orders for schools, efficiently processing more than 11 bulk rentals per week with three years turnaround time.
  • Received Employee of the Year for outstanding customer service in 2019, reflecting consistent high marks in customer satisfaction surveys.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute
  • Independent Retailers Syndicate
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Retail Managers' Association
  • National Association of Social Workers
  • Video Retail Merchandising Professionals Network (VRMPN)
  • Lions Club
  • Association of Consumer Entertainment Professionals

Certifications

  • CompTIA Security+
  • Operational Efficiency in Retail Certification – Meridian 2019
  • CompTIA Network+
  • Store Planning and Merchandising Certification – Harbor & Co. 2020
  • Point of Sale (POS) System Proficiency Certificate – process 2018
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Forecasting Professional (CFP) – Meridian 2019
  • Certified Retail Assistant (CRA) – Harbor & Co. 2016
  • Certified Assistant Manager (CAM) – National Association of Retail Managers 2022

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