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Skills

  • Training program creation
  • Healthcare IT consulting
  • Multi-department workflow integration
  • Organization
  • Risk mitigation planning
  • Process improvement
  • Data-driven system optimization
  • Real-time problem-solving
  • Problem resolution
  • Epic program configuration support

Work Experiences

  • Coached across multiple departments.
  • Achieved a 68% improvement in patient delivery services.
  • Achieved 100% activation readiness.
  • Assisted in creating and updating training materials focused on Epic program functionality, increasing user competency scores by 21%.
  • Looked for industry trends on social media and through online sources.
  • Adapted Epic workflows for department needs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero critical issues during implementation.
  • Checked readiness for go-live at Boston, achieving a successful launch with zero major incidents related to system failures.
  • Looked into project issues and either fixed them or escalated them.

Summaries

  • Adept in collaborating with Epic technical teams to implement system fixes, consistently meeting 11-hour Service Level Agreements for escalated issue resolution.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at managing real-time escalations.
  • Achieved 80% adoption rate post go-live at Phoenix.
  • Achieved implementation with no major issues.
  • Achieved a 23% increase in user system adoption.
  • Epic Activation Consultant with extensive implementation and project management experience.
  • Analyzed feedback to identify areas for improvement.
  • Leading teams on process, procedure, and standard projects is something I've done before.
  • Completed projects under budget.

Accomplishments

  • Led post-activation escalation meetings, bringing issue-resolution times down by 14 hours on average.
  • Collaborated with team of 12 in the development of program.
  • Implemented automated reporting features that improved data tracking, decreasing time spent on administrative tasks by 48%.
  • Presented workflow optimization strategies to hospital managers, resulting in 41% cost-savings during the post-implementation optimization phase.
  • Contributed to targeted workflow adjustments that resulted in faster discharge times, improving patient experiences by reducing turnover times by 83%.
  • Facilitated system integrations between Epic and metric, streamlining data entry and reducing duplicate entry errors by 36%.
  • Collaborated with Epic technical support to troubleshoot system downtime issues, decreasing average resolution time by 16 hours across multiple departments.
  • Developed a user feedback mechanism post-activation, resulting in a 25% improvement to system usability and clinician engagement.
  • Resolved product issue through consumer testing.
  • Presented data-driven solutions to hospital administration, which reduced clinician task completion times by 55% while preserving patient safety standards.

Affiliations

  • Epic Systems Training & Development Community Member
  • Toastmasters
  • National Association of Social Workers
  • American Marketing Association
  • Association of Healthcare IT Professionals (AHITP) Member
  • Member of the National Quality Forum (NQF)
  • Jaycees
  • Certification in Electronic Health Record (EHR) Systems by the National Healthcareer Association
  • Participation in Gold Star Rating Program for Epic Implementations
  • American Society for Healthcare Engineering (ASHE) Contributor

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Epic Resolute Professional Billing Certification
  • Certified Revenue Cycle Representative (CRCR)
  • EPIC Credentialed Trainer (CT) method
  • EpicCare Inpatient Procedure Orders Certification
  • CompTIA A+ Technician
  • Epic Optime & Anesthesia Certification
  • Certified Business Analysis Professional (CBAP)
  • Epic Certification in Ambulatory

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