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Skills

  • First Aid/CPR
  • Presentation and public speaking
  • Business Administration
  • Team leadership and development
  • Conflict resolution and negotiation
  • Data-driven decision making
  • Regulatory compliance
  • Digital Reporting System Implementation
  • Project organization
  • Business operations

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Designed a staff rotation plan.
  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Aligned clinic resources with strategic goals.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Completed 3 employees' bi-weekly payroll.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Coordinated the clinic's day-to-day operations.
  • Achieved results within the past year.
  • Collaborated with the IT department.

Summaries

  • Miscellaneous administrative office management, related regulatory guidelines, and team leadership certified Lean and Interim Practice Manager.
  • Costs were consistently reduced while profits were increased.
  • Adept at implementing continuous improvement strategies.
  • Created accountability systems.
  • Highly skilled in stakeholder engagement terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Achieved savings of $18 annually.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Interim Practice Manager with 6 years of successful data analysis and cross-functional collaboration experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved significant time savings.

Accomplishments

  • Facilitated a series of healthcare policy updates that enhanced patient safety protocols, which resulted in a 61% reduction of patient incident reports.
  • Established quarterly performance benchmarks using advanced data analytics tools, enhancing practice-wide accountability by 50%.
  • Optimized practice operations through automation techniques using HubSpot, cutting down wait times by 21% and increasing daily patient throughput by 2.
  • Successfully guided clinic expansion efforts across 9 new locations, ensuring budget and regulatory compliance while maintaining patient care standards.
  • Recognized for successfully driving improvements in vendor relationship management, achieving long-term contracts with 4 strategic partners.
  • Reduced average patient billing and payment cycle by 16 days through comprehensive review and overhaul of the AR system and payment workflows.
  • Developed a talent acquisition strategy to recruit and onboard 9 key personnel, closing staffing gaps that improved practice efficiency by 45%.
  • Led EMR data migration project, reducing data discrepancies across 3 locations and improving access control and security by 23%.
  • Directed smooth integration of procedure, improving billing accuracy by 15% and reducing claims denials by 60%.
  • Delivered process improvements during EMR software upgrade, ensuring adherence to HIPAA regulations while lowering manual documentation efforts by 76%.

Affiliations

  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Toastmasters
  • National Committee for Quality Assurance (NCQA)
  • National Association of Administrative Professionals (NAAP)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • National Association of Community Health Centers (NACHC)
  • National Association of Healthcare Revenue Integrity (NAHRI)
  • American College of Healthcare Executives (ACHE)
  • International Association of Administrative Professionals (IAAP)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Documentation Improvement Practitioner (CDIP) from AHIMA
  • Epic Systems Certification
  • Fellow of the American College of Healthcare Executives (FACHE)
  • Six Sigma Black Belt Certification
  • Certified Professional Medical Auditor (CPMA)
  • Medical Management Certification by the Medical Group Management Association (MGMA)
  • Certified in Healthcare Compliance (CHC)

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